I want our customers to be able to create tickets from the webinterface but without being able to specify an owner.
I have made the customers privileged, because they need to be able to see all tickets in their companys queue, not just those they are requestor of themselves.
Furthermore, I want the customers to be able to own a case and then “release” it, so it changes state to new and owner to Nobody.
Are these two things easily possible, or do I need to hack’n slash my way through?
Bjørn Skovlund Rydén
System- and Networkadministration