Limited ReadOnly View for visitors without RT-accounts

I manage a installation of RT v. 3.8.7 that is using external LDAP for
authentication.
All RT-users have local accounts and preferences but now we are
investigating the possibilities to open up several queues in RT with a
Read-Only view for everyone that passes LDAP authentication.

How can this be done in a smart way?

It’s probably really useful if they can just punch in the
RT-ticket-number and see the history and current status, on tickets that
they are somewhat involved in.
I imagine this could be done with a homemade web-UI that is behind
LDAP-auth and where I just get the info through rest and dumps that with
some formatting.

Would it be possible to open up the RT-interface and maybe exclude only
certain queues?
New virtual server that connects to RT using a Read-Only pre-specified
user?

Other alternatives that I haven’t thought/didn’t know about??

Any hints would be greatly appreciated.

/Johan

Johan,

Why don’t you just grant the “ShowTicket” & “SeeQueue” rights to everyone on
a Queue by Queue basis instead of Global?

Kenn
LBNLOn Tue, Jan 11, 2011 at 1:17 PM, Johan Elmerfjord jelmerfj@adobe.comwrote:

I manage a installation of RT v. 3.8.7 that is using external LDAP for
authentication.
All RT-users have local accounts and preferences but now we are
investigating the possibilities to open up several queues in RT with a
Read-Only view for everyone that passes LDAP authentication.

How can this be done in a smart way?

It’s probably really useful if they can just punch in the RT-ticket-number
and see the history and current status, on tickets that they are somewhat
involved in.
I imagine this could be done with a homemade web-UI that is behind
LDAP-auth and where I just get the info through rest and dumps that with
some formatting.

Would it be possible to open up the RT-interface and maybe exclude only
certain queues?
New virtual server that connects to RT using a Read-Only pre-specified
user?

Other alternatives that I haven’t thought/didn’t know about??

Any hints would be greatly appreciated.

/Johan

I manage a installation of RT v. 3.8.7 that is using external LDAP for authentication.
All RT-users have local accounts and preferences but now we are investigating the
possibilities to open up several queues in RT with a Read-Only view for everyone that passes
LDAP authentication.

How can this be done in a smart way?

It’s probably really useful if they can just punch in the RT-ticket-number and see the history
and current status, on tickets that they are somewhat involved in.
I imagine this could be done with a homemade web-UI that is behind LDAP-auth and where I just
get the info through rest and dumps that with some formatting.

Would it be possible to open up the RT-interface and maybe exclude only certain queues?
New virtual server that connects to RT using a Read-Only pre-specified user?

Other alternatives that I haven’t thought/didn’t know about??

Any hints would be greatly appreciated.

Sounds like you just want to make those users Unprivileged and have
them use the SelfSErvice UI + the proper rights management so they can
see tickets that they’re the requestor or CC on

-kevin