Limit DeleteTicket Rights

RT Users
1

I’m finding the “opposite” fixes…I ahve the s same issue as bill@daze.net

Hello,

Using RT 3.6.3, does anyone know how to globally deny DeleteTicket privelege
to a user?

We have users with the following privs assigned on a per queue basis:

ModifyTicket
OwnTicket
ShowTicket
ShowTicketComments
Watch
WatchAsAdminCc

We are having problems with users “accidently” deleting tickets that
should not be deleted. So we have a new policy where a select few users
are assigned the task of deleting tickets and all other users should never
delete tickets. I would like to enforce this via privs, however I don’t
see how to do it.

Any ideas?

Thanks!

Michele

2

Michele,

To take it a bit further, perhaps the ability to change a status or

queue should be separate rights as well?

Kenn
LBNL

Michele Hershey wrote:

3

Yes, but I believe that since DeleteTicket is already separate, it
should not be included within other rights , as it may be a bug.

Kenneth Crocker wrote:

Michele,

To take it a bit further, perhaps the ability to change a status

or queue should be separate rights as well?

Kenn
LBNL

Michele Hershey wrote:

I’m finding the “opposite” fixes…I ahve the s same issue as
bill@daze.net

Hello,

Using RT 3.6.3, does anyone know how to globally deny DeleteTicket
privelege
to a user?

We have users with the following privs assigned on a per queue basis:

ModifyTicket
OwnTicket
ShowTicket
ShowTicketComments
Watch
WatchAsAdminCc

We are having problems with users “accidently” deleting tickets that
should not be deleted. So we have a new policy where a select few users
are assigned the task of deleting tickets and all other users should
never
delete tickets. I would like to enforce this via privs, however I don’t
see how to do it.

Any ideas?

Thanks!

Michele

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Michele Hershey, Contractor
MHPCC HPC Systems Analyst
michele.hershey.ctr@mhpcc.hpc.mil
808.879.5077 X243
http://www.mhpcc.hpc.mil