Let’s say you have 4 e-mail addresses for ‘appearances’, but you really
need only one queue in RT. So all 4 e-mail addresses all go to the same
queue. Now when a queue worker adds a reply to a ticket, an e-mail gets
sent to the requestor. The problem is that e-mail is not one of the
original 4. For example:
And the reply would come from firstname.lastname@example.org for example.
How would you solve a problem like this? Do you have no choice but to
create 4 queues?
Jean-Sebastien Morisset, Sr. UNIX Administrator email@example.com