LDAP Overlay not working

RT Users
1

Alle,

We've recently done a fresh install of RT3.6.6 on a RHEL5 box. I've

installed Jim Meyer’s LdapUserLocalOverlay to
…/local/lib/RT/User_Local.pm and added the LdapSiteConfigSettings to
RT_SiteConfig.pm. I’ve stopped the server, cleared the Mason cache and
restarted the server. When I try to login, the LDAP server is not even
queried and I get a login failure. Am I missing a step here?

Best Regards,
Camron

Camron W. Fox
Hilo Office
High Performance Computing Group
Fujitsu America, INC.
E-mail: cwfox@us.fujitsu.com

2

Have you also installed the autohandler/Auth overlay?

You need to set a log file and set it to debug mode to see what is going
on. You’ll probably find it may be something simple like a basic LDAP error.

The debug log will help.
Kind Regards,

Mike Peachey, IT
Tel: +44 (0) 114 281 2655
Fax: +44 (0) 114 281 2951
Jennic Ltd, Furnival Street, Sheffield, S1 4QT, UK
http://www.jennic.com
Confidential

Camron W. Fox wrote: