I believed I narrowed my problem down to an LDAP issue rather than FastCGI
and/or Apache.
From ExternalAuthentication - Request Tracker Wiki, I was able to configured RT 3.6.3
to use LDAP and successfully log into RT via LDAP authentication. However,
only the username/uid is populated in the “Preferences” for the user’s
identity. The field “Email” and “Real Name” is blank. Hence, when opening a
ticket with the field Requestors, CC, and Admin CC causing the user’s web
browser to hanged as RT was looking up the fields? Additionally, causing
FastCGI timeout which generated the error message (which derailed me, to
investigate in a different direction).
The below is what I have in my RT_SiteConfig.pm for LDAP, and it corresponds to
the field in my LDAP. My question is, why is RT not populating the fields
Mail, Real Name in the Preferences but only uid from LDAP? In addition, where
do I starts tinkering to get those fields appear in RT? (or what parameters to
search for at Google/Wiki/etc.) Thank you.
Set($LdapAttrMap, {‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘o’,
‘RealName’ => ‘cn’,
‘ExternalContactInfoId’ => ‘dn’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘uid’,
‘WorkPhone’ => ‘workphone’,
‘Address1’ => ‘PostalAddress’}
Regards,
Mike
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Solved!
OK, I solved my issue(s). Edit RT_SiteConfig.pm file and change the
Set($LdapExternalInfo, 1);
from a 1 to a 0 (zero), hence, LDAP will not retrieve (externally) any
information for any of the field. Additionally, this solve my problem of
creating new ticket and populating the Requestors, Cc, Admin Cc field.— mailing list sunlist@yahoo.com wrote:
I believed I narrowed my problem down to an LDAP issue rather than FastCGI
and/or Apache.
From ExternalAuthentication - Request Tracker Wiki, I was able to configured RT
3.6.3
to use LDAP and successfully log into RT via LDAP authentication. However,
only the username/uid is populated in the “Preferences” for the user’s
identity. The field “Email” and “Real Name” is blank. Hence, when opening a
ticket with the field Requestors, CC, and Admin CC causing the user’s web
browser to hanged as RT was looking up the fields? Additionally, causing
FastCGI timeout which generated the error message (which derailed me, to
investigate in a different direction).
The below is what I have in my RT_SiteConfig.pm for LDAP, and it corresponds
to
the field in my LDAP. My question is, why is RT not populating the fields
Mail, Real Name in the Preferences but only uid from LDAP? In addition,
where
do I starts tinkering to get those fields appear in RT? (or what parameters
to
search for at Google/Wiki/etc.) Thank you.
Set($LdapAttrMap, {‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘o’,
‘RealName’ => ‘cn’,
‘ExternalContactInfoId’ => ‘dn’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘uid’,
‘WorkPhone’ => ‘workphone’,
‘Address1’ => ‘PostalAddress’}
Regards,
Mike
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