Hello!On 6/20/06, firstname.lastname@example.org email@example.com wrote:
What we’re trying to do is avoid adding user info when ticket requests come in.
We have a very large user base (~1500 different users) that will be using
either a web form or email to submit tickets. We have an on campus ldap server
that has everyone’s information, and we would like the system to query the ldap
server whenever a ticket comes in for the address and phone number. We were
thinking that a scrip would be the easiest, since the tickets will be coming
from two different sources (email and web form), but other options would be
considered. Any suggestions?
Ah, I see now. You should really look at the LDAP Overlay
(http://wiki.bestpractical.com/?LDAP) … it does exactly what you’re
asking via the $LdapAttrMap , where you can map any field in LDAP to a
corresponding attribute of the RT::User object. In your case, it
sounds like you want to map some things in LDAP to RT::User’s
Address1, Address2, and either WorkPhone or HomePhone attributes.
Jim Meyer, Geek at Large firstname.lastname@example.org