Ldap authentication for RT?

RT Users
1

Hello

I’m a newbie with RT, so please be gentle with me. :slight_smile:

I have RT3 installed and running on a test server. I’ve been creating
users from within RT, but I’d like to use our existing LDAP server
instead to authenticate RT users, for both self-serve access and
helpdesk staff. I see that the features page says “RT can use your
web server’s existing authentication system” but I’m not finding
information about how to do this in the manual. Am I correct in
thinking that using the LDAP authentication in the web server is the
way to manage this, or is there a better way?

Can someone please point me to the information on how to tell RT to
either check LDAP use the web server’s authentication so I can drop in
the LDAP authentication there?

Thanks for any assistance you can provide.

Amanda
Amanda Tunison
Information Technology
Sonoma State University
(707) 664-4160

2

From: Amanda Tunison [mailto:amanda.tunison@SONOMA.EDU]

Can someone please point me to the information on how to tell RT to
either check LDAP use the web server’s authentication so I
can drop in
the LDAP authentication there?

You can find some good examples to mimic in the contrib area of Jesse’s
site:

http://www.fsck.com/pub/rt/contrib/2.0/

Also, here is a message I sent to the list in May 2002 detailing how I
LDAP-ized our copy of RT (both email and web interfaces):

http://lists.fsck.com/pipermail/rt-users/2002-May/008527.html

Both of these will end up advising that you install the Net::LDAP module
family.

This information all relates to LDAP-izing RT 2.x rather than 3.0, but
hopefully it’s close enough.
Kendric Beachey