Can anyone help me? I need to be able to auto create users on
submission. I already have the LDAP working correctly for registered
users, but when a non registered user sends an email I get :
RT could not load a valid user, and RT’s configuration does not allow
for the creation of a new user for this email blah.
You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue general.
I have granted Everyone create ticket for general, but this does not
seem to work, I have replaced the User_Local.pm with that from the LDAP
wiki, and configured the RT_SiteConfig.pm (which seems to work as I can
login OK)
I have listed the log outout and the RT_SiteConfig below. I use RHEL 4
and RT 3.4.5.
Many thanks,
Neil.
Output from rt.log with debug set.
[Wed Mar 15 13:15:04 2006] [debug]: Guessed encoding: ascii
(/usr/local/rt/lib/RT/I18N.pm:396)
[Wed Mar 15 13:15:04 2006] [debug]: Guessed encoding: ascii
(/usr/local/rt/lib/RT/I18N.pm:396)
[Wed Mar 15 13:15:04 2006] [debug]: Converting ‘ascii’ to ‘utf-8’ for
text/plain - test3
(/usr/local/rt/lib/RT/I18N.pm:226)
[Wed Mar 15 13:15:04 2006] [debug]: RT::User::CanonicalizeEmailAddress :
called with “user@example.uk” by RT::CurrentUser
/usr/local/rt/lib/RT/CurrentUser.pm 217
(/usr/local/rt/lib/RT/User_Local.pm:314)
[Wed Mar 15 13:15:04 2006] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “ou=People,dc=example,dc=uk” and filter
“mail=user@example.uk” by RT::User /usr/local/rt/lib/RT/User_Local.pm
318 (/usr/local/rt/lib/RT/User_Local.pm:441)
[Wed Mar 15 13:15:04 2006] [info]: RT::User::LookupExternalUserInfo :
ou=People,dc=example,dc=uk mail=user@example.uk => EmailAddress: ,
Name: , RealName: (/usr/local/rt/lib/RT/User_Local.pm:516)
[Wed Mar 15 13:15:04 2006] [info]: RT::User::CanonicalizeEmailAddress
user@example.uk => user@example.uk (/usr/local/rt/lib/RT/User_Local.pm:326)
[Wed Mar 15 13:15:04 2006] [debug]: RT::User::CanonicalizeUserInfo
called by RT::User /usr/local/rt/lib/RT/User_Overlay.pm 191 with:
Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress:
user@example.uk, Name: user@example.uk, Password: user@example.uk,
Privileged: 1, RealName: Neil Marjoram
(/usr/local/rt/lib/RT/User_Local.pm:359)
[Wed Mar 15 13:15:04 2006] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “ou=People,dc=example,dc=uk” and filter
“uid=user@example.uk” by RT::User /usr/local/rt/lib/RT/User_Local.pm 374
(/usr/local/rt/lib/RT/User_Local.pm:441)
[Wed Mar 15 13:15:04 2006] [info]: RT::User::LookupExternalUserInfo :
ou=People,dc=example,dc=uk uid=user@example.uk => EmailAddress: , Name:
, RealName: (/usr/local/rt/lib/RT/User_Local.pm:516)
[Wed Mar 15 13:15:04 2006] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “ou=People,dc=example,dc=uk” and filter
“mail=user@example.uk” by RT::User /usr/local/rt/lib/RT/User_Local.pm
374 (/usr/local/rt/lib/RT/User_Local.pm:441)
[Wed Mar 15 13:15:04 2006] [info]: RT::User::LookupExternalUserInfo :
ou=People,dc=example,dc=uk mail=user@example.uk => EmailAddress: ,
Name: , RealName: (/usr/local/rt/lib/RT/User_Local.pm:516)
[Wed Mar 15 13:15:04 2006] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “ou=People,dc=example,dc=uk” and filter “cn=Neil
Marjoram” by RT::User /usr/local/rt/lib/RT/User_Local.pm 374
(/usr/local/rt/lib/RT/User_Local.pm:441)
[Wed Mar 15 13:15:05 2006] [info]: RT::User::LookupExternalUserInfo :
ou=People,dc=example,dc=uk cn=Neil Marjoram => EmailAddress:
n.marjoram@adastral.ucl.ac.uk, ExternalAuthId: username, Gecos:
username, Name: username, RealName: Neil Marjoram
(/usr/local/rt/lib/RT/User_Local.pm:516)
[Wed Mar 15 13:15:05 2006] [debug]: RT::User::CanonicalizeEmailAddress :
called with “n.marjoram@adastral.ucl.ac.uk” by RT::User
/usr/local/rt/lib/RT/User_Local.pm 383
(/usr/local/rt/lib/RT/User_Local.pm:314)
[Wed Mar 15 13:15:05 2006] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “ou=People,dc=example,dc=uk” and filter
“mail=n.marjoram@adastral.ucl.ac.uk” by RT::User
/usr/local/rt/lib/RT/User_Local.pm 318
(/usr/local/rt/lib/RT/User_Local.pm:441)
[Wed Mar 15 13:15:05 2006] [info]: RT::User::LookupExternalUserInfo :
ou=People,dc=example,dc=uk mail=n.marjoram@adastral.ucl.ac.uk =>
EmailAddress: n.marjoram@adastral.ucl.ac.uk, ExternalAuthId: username,
Gecos: username, Name: username, RealName: Neil Marjoram
(/usr/local/rt/lib/RT/User_Local.pm:516)
[Wed Mar 15 13:15:05 2006] [info]: RT::User::CanonicalizeEmailAddress
n.marjoram@adastral.ucl.ac.uk => n.marjoram@adastral.ucl.ac.uk
(/usr/local/rt/lib/RT/User_Local.pm:326)
[Wed Mar 15 13:15:05 2006] [info]: RT::User::CanonicalizeUserInfo
returning Comments: Autocreated on ticket submission, Disabled: 0,
EmailAddress: n.marjoram@adastral.ucl.ac.uk, ExternalAuthId: username,
Gecos: username, Name: username, Password: user@example.uk, Privileged:
1, RealName: Neil Marjoram (/usr/local/rt/lib/RT/User_Local.pm:392)
[Wed Mar 15 13:15:05 2006] [debug]: RT::User::CanonicalizeEmailAddress :
called with “n.marjoram@adastral.ucl.ac.uk” by RT::User
/usr/local/rt/lib/RT/User_Overlay.pm 195
(/usr/local/rt/lib/RT/User_Local.pm:314)
[Wed Mar 15 13:15:05 2006] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “ou=People,dc=example,dc=uk” and filter
“mail=n.marjoram@adastral.ucl.ac.uk” by RT::User
/usr/local/rt/lib/RT/User_Local.pm 318
(/usr/local/rt/lib/RT/User_Local.pm:441)
[Wed Mar 15 13:15:05 2006] [info]: RT::User::LookupExternalUserInfo :
ou=People,dc=example,dc=uk mail=n.marjoram@adastral.ucl.ac.uk =>
EmailAddress: n.marjoram@adastral.ucl.ac.uk, ExternalAuthId: username,
Gecos: username, Name: username, RealName: Neil Marjoram
(/usr/local/rt/lib/RT/User_Local.pm:516)
[Wed Mar 15 13:15:05 2006] [info]: RT::User::CanonicalizeEmailAddress
n.marjoram@adastral.ucl.ac.uk => n.marjoram@adastral.ucl.ac.uk
(/usr/local/rt/lib/RT/User_Local.pm:326)
[Wed Mar 15 13:15:05 2006] [debug]: RT::User::CanonicalizeEmailAddress :
called with “user@example.uk” by RT::User
/usr/local/rt/lib/RT/User_Overlay.pm 562
(/usr/local/rt/lib/RT/User_Local.pm:314)
[Wed Mar 15 13:15:05 2006] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “ou=People,dc=example,dc=uk” and filter
“mail=user@example.uk” by RT::User /usr/local/rt/lib/RT/User_Local.pm
318 (/usr/local/rt/lib/RT/User_Local.pm:441)
[Wed Mar 15 13:15:05 2006] [info]: RT::User::LookupExternalUserInfo :
ou=People,dc=example,dc=uk mail=user@example.uk => EmailAddress: ,
Name: , RealName: (/usr/local/rt/lib/RT/User_Local.pm:516)
[Wed Mar 15 13:15:05 2006] [info]: RT::User::CanonicalizeEmailAddress
user@example.uk => user@example.uk (/usr/local/rt/lib/RT/User_Local.pm:326)
[Wed Mar 15 13:15:05 2006] [crit]: User creation failed in mailgateway:
Name in use (/usr/local/rt/lib/RT/Interface/Email.pm:302)
[Wed Mar 15 13:15:06 2006] [debug]: RT::User::CanonicalizeEmailAddress :
called with “user@example.uk” by RT::CurrentUser
/usr/local/rt/lib/RT/CurrentUser.pm 217
(/usr/local/rt/lib/RT/User_Local.pm:314)
[Wed Mar 15 13:15:06 2006] [debug]: RT::User::LookupExternalUserInfo
called with baseDN “ou=People,dc=example,dc=uk” and filter
“mail=user@example.uk” by RT::User /usr/local/rt/lib/RT/User_Local.pm
318 (/usr/local/rt/lib/RT/User_Local.pm:441)
[Wed Mar 15 13:15:06 2006] [info]: RT::User::LookupExternalUserInfo :
ou=People,dc=example,dc=uk mail=user@example.uk => EmailAddress: ,
Name: , RealName: (/usr/local/rt/lib/RT/User_Local.pm:516)
[Wed Mar 15 13:15:06 2006] [info]: RT::User::CanonicalizeEmailAddress
user@example.uk => user@example.uk (/usr/local/rt/lib/RT/User_Local.pm:326)
[Wed Mar 15 13:15:06 2006] [warning]: Couldn’t load user
‘user@example.uk’.giving up (/usr/local/rt/lib/RT/Interface/Email.pm:317)
[Wed Mar 15 13:15:06 2006] [crit]: User ‘user@example.uk’ could not be
loaded in the mail gateway (/usr/local/rt/lib/RT/Interface/Email.pm:318)
[Wed Mar 15 13:15:06 2006] [error]: RT could not load a valid user, and
RT’s configuration does not allow
for the creation of a new user for this email (user@example.uk).
You might need to grant ‘Everyone’ the right ‘CreateTicket’ for the
queue general.
RT_SiteConfig.pm
Set( $rtname, ‘rt.example.uk’);
Set($Organization , “example.uk”);
Set($Timezone , ‘Europe/London’);
Set($WebBaseURL , “http://rt.example.uk:80”);
Set($WebPath , “”);
Set($DatabaseUser , “rt_user”);
Set($DatabasePassword , “PASSWORD”);
Set ($LdapUidAttr=“uid”);
Set($LdapNameAttr, “cn”);
Set($LdapMailAttr, “mail”);
Set($LdapFilter, “(objectclass=posixAccount)”);
Set($AutoCreateFromExternalUserInfo, 1);
$LdapFilter=“(objectclass=*)”;
$LdapTLS = 1;
Set($AuthMethods, [‘LDAP’, ‘Internal’]);
Set($LdapExternalAuth, 1);
Set($LdapExternalInfo, 1);
Set ($LDAPExternalAuto, 1);
$LDAPExternalAuto = 1;
Set($LdapAttrMap, {‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘RealName’ => ‘cn’,
‘ExternalAuthId’ => ‘uid’,
‘Gecos’ => ‘uid’}
);
A list of RT attrs which can uniquely identify a user,
ordered from most to least preferred.
Set($LdapRTAttrMatchList, [‘Name’, ‘EmailAddress’, ‘RealName’]
);
A list of LDAP attrs to examine when canonicalizing email addresses,
ordered from most to least preferred
Set($LdapEmailAttrMatchList, [‘mail’]
);
The basics; if set, these override $RT::LdapAuth* and $RT::LdapInfo*
Set($LdapServer, ‘ldap1.example.uk’);
Set($LdapBase, ‘ou=People,dc=example,dc=uk’);
Set($LdapFilter, “(objectclass=posixAccount)”);
Set($LdapUser, ‘cn=ldap,ou=DSA,dc=example,dc=uk’);
Set($LdapPass, ‘PASSWORD’);
Set($LogToFile , debug);
Set($LogDir, ‘/usr/local/rt/var/log’);
Set($LogToFileNamed , “rt.log”);
Neil Marjoram
Systems Manager
Adastral Park Campus
University College London
Ross Building
Adastral Park
Martlesham Heath
Ipswich - Suffolk
IP5 3RE
Tel: 01473 663711
Fax: 01473 635199
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