Hmm right, seems to be reliant on the email client used to generate the
email. When I use pine to send an email with a large attachent (800kb) it
is processed fine.
Realising we still have a large client base using Netscape 4 (dont ask), I
grabbed a copy and shot the same attachment to the same queue, rt created
the ticket, but for some reason rt-mailgate fails (with a temp failure),
so sendmail requeue’s the ticket, so of course every 5 minutes a new
ticket is created.
I have seen mention of similar issues from others on the list, I have not
tried any other mail clients, but am wondering if anyone else has spotted
this problemn with other mail clients.
If needed I can post a copy of a sample message that gives the problem.
StewartOn Fri, 13 Jun 2003, Stewart James wrote:
Date: Fri, 13 Jun 2003 09:32:40 +1000 (EST)
From: Stewart James firstname.lastname@example.org
Subject: [rt-users] Large email attachments
What has the resolution been for large email attachments? It seems to have
come up a bit lately and I seem to have missed how to fix it. This is the
second time we have had an attachment above 500k that has given me
grief. (well the person with that queue and the requestor)
ALso what is the best method to actually purge alltickets marked as
Specs on rt install are:
mysql 3.23.49 (yes I know 4.x is prefered)
and I think most cpan modules are up to date.
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