hi all !
I have installed RT at our ISP 2 weeks ago …
pple have been evaluating it …
yesterday the management have accepted to put it in production
we will now use it for both
- problem ticket tracking ( one queue)
- change control ( as one queue and one area per type of service:
- DNS change ( one queue , and one area per domain we host)
so congratulation to the dev. team … I am really looking forward to
I have a question:
I know there are 4 kind of rights: no access / display / manipulate /
I am surprised to see that someone with manipulate right can KILL a
is this a bug ? an error in my installation ?
if I assign a problem to my colleague, I don’t want HIM to be able to
KILL it …
it should be possible only by an Admin right ?
he should be able to reply/comment but not KILL …
am I doing something wrong ?
thanks for your help/comments