I’ve just installed RT and I’ve got it up and running. In my
customizations for my client, I want to make use of the Keyword Select
functionality.
I want to include as a keyword on my tickets the city name (which can be
a multiple value).
I’ve added in Configuration->Keywords->
City
City/Austin
City/Arizona
City/Baltimore
…
But when I go to Configuration->Global->Keyword Selections->
And create the KeywordSelect:
- “City”: “Multiple” children of “City” up to “” levels deep
I don’t see the cities listed when I start a new ticket request. Instead
I see, “City” with a blank select box next to it.
The html looks like:
City |
|
Please advise me as to how to best use this feature. It would really
really help.
Thanks,
Colleen Noonan
http://fsck.com/rtfm/article.html?id=1#50
scroll down a bit and you’ll see a good discussion of keywords.
-shannon pedersen----- Original Message -----
From: “Colleen”
I’ve just installed RT and I’ve got it up and running. In my
customizations for my client, I want to make use of the Keyword Select
functionality.
|+ I’ve added in Configuration->Keywords->
|+ City
|+ City/Austin
|+ City/Arizona
|+ City/Baltimore
Did you actually create each of these keywords themselves, or did you
create the ‘City’ keyword, then click on ‘City’ and create the
sub-keywords? It sounds like you created each keyword themselves, instead
of creating the keywords associated with ‘City’.
You may want to check out:
http://www.fsck.com/pub/rt/contrib/2.0/Keywords-HOWTO.zip
-darrin
Try this…
http://www.fsck.com/pub/rt/contrib/2.0/Keywords-HOWTO.zip
Best Regards,
Camron-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of Colleen
Sent: Tuesday, April 23, 2002 16:05
To: rt-users@lists.fsck.com
Subject: [rt-users] keyword selects
I’ve just installed RT and I’ve got it up and running. In my
customizations for my client, I want to make use of the Keyword Select
functionality.
I want to include as a keyword on my tickets the city name (which can be
a multiple value).
I’ve added in Configuration->Keywords->
City
City/Austin
City/Arizona
City/Baltimore
…
But when I go to Configuration->Global->Keyword Selections->
And create the KeywordSelect:
- “City”: “Multiple” children of “City” up to “” levels deep
I don’t see the cities listed when I start a new ticket request. Instead
I see, “City” with a blank select box next to it.
The html looks like:
City
Please advise me as to how to best use this feature. It would really
really help.
Thanks,
Colleen Noonan
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
Excellent tutorial. My keyword selects are up and running. Thanks for
the tips everyone.
–colleen
-----Original Message-----
From: Darrin Walton [mailto:darrinw@nixc.net]
Sent: Tuesday, April 23, 2002 6:44 PM
To: Colleen
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] keyword selects
|+ I’ve added in Configuration->Keywords->
|+ City
|+ City/Austin
|+ City/Arizona
|+ City/Baltimore
Did you actually create each of these keywords themselves, or did you
create the ‘City’ keyword, then click on ‘City’ and create the
sub-keywords? It sounds like you created each keyword themselves,
instead
I think it is very important to clarify in the keywords discussion
this difference between keywords containing a slash (“Priority/High”,
“Priority/Medium”, “Priority/Low”) – which appear to almost always
be errors – and a keyword hierarchy (as in “Priority” == parent of
“High”, “Medium” and “Low”). Perhaps even go so far as to disallow
the “/” in the keywords.
This distinction is made very well in the Keyword-howto doc
referenced by Camron, but isn’t clear in the RT/FM docs. For
experienced users I’m sure this is clear, but as someone just getting
acquainted with RT2, it took a while of playing before I noticed that
clicking the keyword was different than clicking the “edit” link next
to it.
— Eric
Eric Goodman | “The opinions expressed by Eric do not
Workstation Support Group | represent the opinions of anyone who
UC Santa Cruz | matters.”
ericg@cats.ucsc.edu | — (modified from) “Cartoon Planet”
Amen to that!
Also the docs that Camron referenced weren’t easily accessible from
anywhere in the rt/fm docs. I also looked through the ht://dig
collection of list discussion.
–Colleen
Also the docs that Camron referenced weren’t easily accessible from
anywhere in the rt/fm docs. I also looked through the ht://dig
collection of list discussion.
They are now. As always, if you see something with RT that can be
(better) documented, the doc-workers list exists for your pleasure
Regards,
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations