I’ve just installed RT and I’ve got it up and running. In my
customizations for my client, I want to make use of the Keyword Select
I want to include as a keyword on my tickets the city name (which can be
a multiple value).
I’ve added in Configuration->Keywords->
But when I go to Configuration->Global->Keyword Selections->
And create the KeywordSelect:
- “City”: “Multiple” children of “City” up to “” levels deep
I don’t see the cities listed when I start a new ticket request. Instead
I see, “City” with a blank select box next to it.
The html looks like:
Please advise me as to how to best use this feature. It would really