To experienced RT users …
I am attempting to use RT/RTFM 3.0.10 in a customer support
environment, where it is important that no one user has visibility to
anyone else who is also a user. For example, with my current
configuration, it seems that any user after logging in can select
configuration, users, can see the entire list of users, then even view
their email/phone etc. under preference.
My only rights granted to the group “customers” is to allow them access
to certain queues and classes of FAQ. How can I prevent them from
seeing any information about other users?
I would appreciate some guidance here.