Keeping users invisible to each other

RT Users
1

To experienced RT users …
I am attempting to use RT/RTFM 3.0.10 in a customer support
environment, where it is important that no one user has visibility to
anyone else who is also a user. For example, with my current
configuration, it seems that any user after logging in can select
configuration, users, can see the entire list of users, then even view
their email/phone etc. under preference.
My only rights granted to the group “customers” is to allow them access
to certain queues and classes of FAQ. How can I prevent them from
seeing any information about other users?

I would appreciate some guidance here.

Thanks,
Joe.

2

MessageJoe wrote:
<<<<<<<<<<<<<<<
To experienced RT users …
I am attempting to use RT/RTFM 3.0.10 in a customer support environment,
where it is important that no one user has visibility to anyone else who is
also a user. For example, with my current configuration, it seems that any
user after logging in can select configuration, users, can see the entire
list of users, then even view their email/phone etc. under preference.
My only rights granted to the group “customers” is to allow them access to
certain queues and classes of FAQ. How can I prevent them from seeing any
information about other users?

I would appreciate some guidance here.
Thanks,
Joe.

http://wiki.bestpractical.com/index.cgi?HideConfigurationTab

Jon Krause

3

http://<your_RT_Instance_Here>/SelfService

Don’t let them access the normal web interface.