A site I work with is using RT 3.0.11. For now, responses from
requestors are not sent to the RT workers in e-mail, but I for one
would rather prefer to receive them in e-mail instead of having to
use the web interface to look for open tickets I own. However, all
the other RT workers may not want the same to apply to them.
Is there already a generic kosher way of specifying that only a
particular subset of RT workers should receive e-mail copies of
responses to tickets they own?
Atro Tossavainen (Mr.) / The Institute of Biotechnology at
Systems Analyst, Techno-Amish & / the University of Helsinki, Finland,
+358-9-19158939 UNIX Dinosaur / employs me, but my opinions are my own.
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