Keeping dead tickets in Display

RT Users
1

I would like to allow DEAD tickets to display, in both the main display
on searches and “More about requestor”. Has anyone accomplished this
and would it be difficult to complete?

Thanks,
Michele

mhershey.vcf (237 Bytes)

2

I would like to allow DEAD tickets to display, in both the main display
on searches and “More about requestor”. Has anyone accomplished this
and would it be difficult to complete?

In RT::Tickets->Next(), there is a special case for tickets with a status
of ‘dead’ (to the effect of ‘NEVER show dead tickets’). Commenting out
this special case will produce what you are after, however this may have
other effects.

Regards,

                         Bruce Campbell                            RIPE
               Systems/Network Engineer                             NCC
             www.ripe.net - PGP562C8B1B             Operations/Security