Just getting started

RT Developers
1

I am just getting started a project to do some customization of RT, and I’m
finding the documentation confusing and the book a little bit out of date.
I’m wondering if there is a standard way to deliver your customizations
(dashboards, scrips, saved queries etc) to the production database? Do you
just write database scripts, or what? Do you copy over a database dump
file?

Also, is there any documentation for the REST api other than trying to find
the appropriate scripts and doing a “perldoc” on them?

http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

2

I am just getting started a project to do some customization of RT, and I’m
finding the documentation confusing and the book a little bit out of date.
I’m wondering if there is a standard way to deliver your customizations
(dashboards, scrips, saved queries etc) to the production database? Do you
just write database scripts, or what? Do you copy over a database dump
file?

Use extensions with initialdata files. Extensions can have tests (just
borrow Test.pm file from modern extension) and at least this would
simplify greatly dropping DB and re-inserting your initialdata file
for testing.

Also, is there any documentation for the REST api other than trying to find
the appropriate scripts and doing a “perldoc” on them?

Use REST client from CPAN or use rt command line utility to catch
requests and responses.

–
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin

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  • Boston — March 5 & 6, 2012

List info: The rt-devel Archives

Best regards, Ruslan.

3

I am just getting started a project to do some customization of RT, and I’m
finding the documentation confusing and the book a little bit out of date.
I’m wondering if there is a standard way to deliver your customizations
(dashboards, scrips, saved queries etc) to the production database? Do you
just write database scripts, or what? Do you copy over a database dump
file?

Use extensions with initialdata files. Extensions can have tests (just
borrow Test.pm file from modern extension) and at least this would
simplify greatly dropping DB and re-inserting your initialdata file
for testing.

Note that initialdata files can not only contain the basic object
definitions allowed, but you can put arbitrary code in subrefs pushed
into @Final.

Thomas