Our next training session, RT Administration, will be held next month on Wednesday, May 12th. All of our 2021 training session dates have been announced. You can check out all the details as well as register for classes here .
Request Tracker Administration
Date: May 12th, 2021
Time: 10 AM-2:30 PM US Eastern Time (includes 30-minute break)
Agenda to include:
- RT configuration options
- Creating and managing queues
- Lifecycles
- Creating users, including LDAP/AD integration
- Authentication options
- Building flexible rights models
- Global configurations and rights
- Managing groups
- Creating and configuring custom fields
- Custom roles
- Scrips, templates, notifications
- Service level agreements
- Finding and installing extensions for additional features
If you’re from an academic institution, are a current support customer, or plan to attend multiple sessions please contact us ahead of time to arrange for special pricing.