I’ve installed RT RC1 from scratch, created users, renaming the
root user in the process (maybe that’s the problem).
Sending mail as valid user creates ticket as desired.
Chapter 4, Section Users, “Whenever someone new submits a
request, RT automatically creates a non-staff account for that
That’s cool, but sending message from an hithertofore unknown
RT could not load a valid user, and RT’s configuration does
not allow for the creation of a new user for your email.
Googling that error message commes up with nothing, neither does
searching for it in rt-devel archives, which makes me think I’ve
Looking at the source for lib/RT/Interface/Email.pm didn’t help
rt-mailgate docs say
However, you will need first of all to create an RT user for the
mail gateway and assign it a password; this helps to ensure that
mail coming into the web server did originate from the gateway.
which that is not further explained. It does make me hope that
maybe it wasn’t I who broke things by renaming the root user?
In any case, the two documentation snippets seem contradictory
to me, and that’s why I’m writing.
What should I do to solve my problem?
#include <std_disclaim.h> Lorens Kockum