Issues with RT on gentoo suddenly?

Have you seen any issues with RT suddenly requiring a login for every link
that is clicked? Very annoying, and I am finding nothing in the logs.

Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/

Have you seen any issues with RT suddenly requiring a login for every
link that is clicked? Very annoying, and I am finding nothing in the
logs.

Offhand, this sounds like “cookies are disabled”. Have you checked out
that possibility?

/~\ The ASCII der Mouse
\ / Ribbon Campaign
X Against HTML mouse@rodents.montreal.qc.ca
/ \ Email! 7D C8 61 52 5D E7 2D 39 4E F1 31 3E E8 B3 27 4B

Checked, cookies are still enabled, no changes to my RT config, more likely
some supporting software upgrade broke things (mason?).

more details.
Rt-3.4.5, apache2, mod_perl2, gentoo based system

I just finished re-installing latest version of the RT perl modules, mason,
and apache, with no change in how it works.

Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of der Mouse
Sent: Wednesday, April 26, 2006 9:57 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] issues with RT on gentoo suddenly?

Have you seen any issues with RT suddenly requiring a login for every
link that is clicked? Very annoying, and I am finding nothing in the
logs.

Offhand, this sounds like “cookies are disabled”. Have you checked out
that possibility?

/~\ The ASCII der Mouse
\ / Ribbon Campaign
X Against HTML mouse@rodents.montreal.qc.ca
/ \ Email! 7D C8 61 52 5D E7 2D 39 4E F1 31 3E E8 B3 27 4B
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:

Specifically what did you change, as I have my support site in my trusted
sites list and I see nothing blocked.

I have also explicitly allowed cookies from the site.

Ted

Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/From: ?? [mailto:ran.chen@net263.com]
Sent: Wednesday, April 26, 2006 10:29 PM
To: Ted Serreyn; ‘der Mouse’; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] issues with RT on gentoo suddenly?

I met the same situation a few days ago.
I enabled cookies but it didn’t work.
Finally after I checked the setings of my Internet Explore,
I found out that my RT site was blocked by Security and Privacy setings of
my Internet Explore.
I changed those setings back and it worked.

From: “Ted Serreyn” ted@serreyn.com
To: “‘der Mouse’” mouse@Rodents.Montreal.QC.CA;
rt-users@lists.bestpractical.com
Sent: Thursday, April 27, 2006 11:16 AM
Subject: RE: [rt-users] issues with RT on gentoo suddenly?

Checked, cookies are still enabled, no changes to my RT config, more
likely
some supporting software upgrade broke things (mason?).

more details.
Rt-3.4.5, apache2, mod_perl2, gentoo based system

I just finished re-installing latest version of the RT perl modules,
mason,
and apache, with no change in how it works.


Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of der Mouse
Sent: Wednesday, April 26, 2006 9:57 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] issues with RT on gentoo suddenly?

Have you seen any issues with RT suddenly requiring a login for every
link that is clicked? Very annoying, and I am finding nothing in the
logs.

Offhand, this sounds like “cookies are disabled”. Have you checked out
that possibility?

/~\ The ASCII der Mouse
\ / Ribbon Campaign
X Against HTML mouse@rodents.montreal.qc.ca
/ \ Email! 7D C8 61 52 5D E7 2D 39 4E F1 31 3E E8 B3 27 4B


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html

Also happens on a fresh install of firefox. I think this is server side.

Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/From: ?? [mailto:ran.chen@net263.com]
Sent: Wednesday, April 26, 2006 10:29 PM
To: Ted Serreyn; ‘der Mouse’; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] issues with RT on gentoo suddenly?

I met the same situation a few days ago.
I enabled cookies but it didn’t work.
Finally after I checked the setings of my Internet Explore,
I found out that my RT site was blocked by Security and Privacy setings of
my Internet Explore.
I changed those setings back and it worked.

From: “Ted Serreyn” ted@serreyn.com
To: “‘der Mouse’” mouse@Rodents.Montreal.QC.CA;
rt-users@lists.bestpractical.com
Sent: Thursday, April 27, 2006 11:16 AM
Subject: RE: [rt-users] issues with RT on gentoo suddenly?

Checked, cookies are still enabled, no changes to my RT config, more
likely
some supporting software upgrade broke things (mason?).

more details.
Rt-3.4.5, apache2, mod_perl2, gentoo based system

I just finished re-installing latest version of the RT perl modules,
mason,
and apache, with no change in how it works.


Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of der Mouse
Sent: Wednesday, April 26, 2006 9:57 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] issues with RT on gentoo suddenly?

Have you seen any issues with RT suddenly requiring a login for every
link that is clicked? Very annoying, and I am finding nothing in the
logs.

Offhand, this sounds like “cookies are disabled”. Have you checked out
that possibility?

/~\ The ASCII der Mouse
\ / Ribbon Campaign
X Against HTML mouse@rodents.montreal.qc.ca
/ \ Email! 7D C8 61 52 5D E7 2D 39 4E F1 31 3E E8 B3 27 4B


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html

I met the same situation a few days ago.
I enabled cookies but it didn’t work.
Finally after I checked the setings of my Internet Explore,
I found out that my RT site was blocked by Security and Privacy setings of my Internet Explore.
I changed those setings back and it worked.----- Original Message -----
From: “Ted Serreyn” ted@serreyn.com
To: “‘der Mouse’” mouse@Rodents.Montreal.QC.CA; rt-users@lists.bestpractical.com
Sent: Thursday, April 27, 2006 11:16 AM
Subject: RE: [rt-users] issues with RT on gentoo suddenly?

Checked, cookies are still enabled, no changes to my RT config, more likely
some supporting software upgrade broke things (mason?).

more details.
Rt-3.4.5, apache2, mod_perl2, gentoo based system

I just finished re-installing latest version of the RT perl modules, mason,
and apache, with no change in how it works.


Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of der Mouse
Sent: Wednesday, April 26, 2006 9:57 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] issues with RT on gentoo suddenly?

Have you seen any issues with RT suddenly requiring a login for every
link that is clicked? Very annoying, and I am finding nothing in the
logs.

Offhand, this sounds like “cookies are disabled”. Have you checked out
that possibility?

/~\ The ASCII der Mouse
\ / Ribbon Campaign
X Against HTML mouse@rodents.montreal.qc.ca
/ \ Email! 7D C8 61 52 5D E7 2D 39 4E F1 31 3E E8 B3 27 4B


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html

Are you using mysql? If so then which default-character-set are you using?On 4/27/06, Ted Serreyn ted@serreyn.com wrote:

Have you seen any issues with RT suddenly requiring a login for every link
that is clicked? Very annoying, and I am finding nothing in the logs.


Ted Serreyn Phone: 262-432-0260 Fax: 262-432-0232
Serreyn Network Services, LLC http://www.serreyn.com/


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html

Best regards, Ruslan.