We’ve been finding some issues regarding internal authentication.
At one time I logged in with the browser-saved credentials and ended up being logged in with another user, whose credentials I did not know, were not saved, or have ever been used on this browser or machine. I could see that users name and all the information was pertaining to him. Logging out and logging back in would not replicate the issue again, this time I would log in with my own user.
Also related to this issue - We have a Bot to automate some tasks that replies/comments on our tickets dozens of times a day. We see that sometimes the Bot seems to authenticate as another internal user, as we will see its standard reply coming from another person.
We are using standard authentication, no integration with any tool.
Version 5.0.1 (has been happening on previous versions as well)
Any help figuring this out would be appreciated.