Issue with new search permissions

So i have a group that is “company1” i gave that group “create and reply on
ticket” permissions

i had to set the user within this group to privileged so they have
particular access to a dedicated queue let’s call it " company1"

everything looks good except new search

if i go into new search and just do a search on resolved tickets it shows
EVERY resolved ticket from every queue, and tickets are clickable and
viewable

how on earth do i limit that to just “company1”

RT version 4.2.10

Did you apply the permissions globally or just to the queue? My guess is
the former, which you’d have done by going to Admin -> Global -> Group
Rights. What you want to do is remove those permissions, and then open the
specific queue, and select Group Rights tab (not the Global menu) and
assign from there.On Tue, 30 Aug 2016 at 01:26 aixenv aixenv@gmail.com wrote:

So i have a group that is “company1” i gave that group “create and reply
on ticket” permissions

i had to set the user within this group to privileged so they have
particular access to a dedicated queue let’s call it " company1"

everything looks good except new search

if i go into new search and just do a search on resolved tickets it shows
EVERY resolved ticket from every queue, and tickets are clickable and
viewable

how on earth do i limit that to just “company1”

RT version 4.2.10

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017

I figured it out, actually they were tickets that were from no longer
existing queues. I bulk moved them to an existing queue and they no longer
showed up.On Aug 29, 2016 5:59 PM, “Chris McClement” chrisis@bosberaad.com wrote:

Did you apply the permissions globally or just to the queue? My guess is
the former, which you’d have done by going to Admin -> Global -> Group
Rights. What you want to do is remove those permissions, and then open the
specific queue, and select Group Rights tab (not the Global menu) and
assign from there.

On Tue, 30 Aug 2016 at 01:26 aixenv aixenv@gmail.com wrote:

So i have a group that is “company1” i gave that group “create and reply
on ticket” permissions

i had to set the user within this group to privileged so they have
particular access to a dedicated queue let’s call it " company1"

everything looks good except new search

if i go into new search and just do a search on resolved tickets it shows
EVERY resolved ticket from every queue, and tickets are clickable and
viewable

how on earth do i limit that to just “company1”

RT version 4.2.10

RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training

  • Boston - October 24-26
  • Los Angeles - Q1 2017