Issue with multiple attachments on 3.6.3

We sometimes see get this error when adding multiple attachments when
opening a ticket:

System error

error:

read-open /tmp/o5k2lcYHUS: No such file or directory at
/opt/ActivePerl-5.8/lib/site_perl/5.8.8/MIME/Body.pm line 435.

Anybody seen this? I seems to be something to do with the temp file
being deleted before its finished with, possibly due to it being around
for so much longer while the user clicks and selects four attachments.
The user can often just do exactly the same thing again and it will
work. Makes me think that temp files are being stomped on and the fact
that when you’re adding attachments, they are around longer to be
stomped on so you only see this (and not always) when adding multiple
attachments?

PK

Philip Kime
NOPS Systems Architect
310 401 0407

Philip Kime wrote:

We sometimes see get this error when adding multiple attachments when
opening a ticket:

System error

error:

read-open /tmp/o5k2lcYHUS: No such file or directory at
/opt/ActivePerl-5.8/lib/site_perl/5.8.8/MIME/Body.pm line 435.

Anybody seen this? I seems to be something to do with the temp file
being deleted before its finished with, possibly due to it being around
for so much longer while the user clicks and selects four attachments.
The user can often just do exactly the same thing again and it will
work. Makes me think that temp files are being stomped on and the fact
that when you’re adding attachments, they are around longer to be
stomped on so you only see this (and not always) when adding multiple
attachments?

I’ve seen this as well, but I’ve never managed to find the cause. It may
make more sense to store these files in your session, rather than in
tmpfiles on disk

Best,
Jesse

signature.asc (189 Bytes)

We had the same error message…
Did you check the max size in the post?

JorgeFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jesse Vincent
Sent: quinta-feira, 25 de Janeiro de 2007 8:12
To: Philip Kime
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Issue with multiple attachments on 3.6.3

Philip Kime wrote:

We sometimes see get this error when adding multiple attachments when
opening a ticket:

System error

error:

read-open /tmp/o5k2lcYHUS: No such file or directory at
/opt/ActivePerl-5.8/lib/site_perl/5.8.8/MIME/Body.pm line 435.

Anybody seen this? I seems to be something to do with the temp file
being deleted before its finished with, possibly due to it being
around for so much longer while the user clicks and selects four
attachments.
The user can often just do exactly the same thing again and it will
work. Makes me think that temp files are being stomped on and the fact
that when you’re adding attachments, they are around longer to be
stomped on so you only see this (and not always) when adding multiple
attachments?

I’ve seen this as well, but I’ve never managed to find the cause. It may
make more sense to store these files in your session, rather than in
tmpfiles on disk

Best,
Jesse

PK


Philip Kime
NOPS Systems Architect
310 401 0407



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