Issue with HTML and outlook email client

Hi everyone. I’ve got RT working great. The problem is rt-mailgate
errors out trying to accept email from HTML users.

What is the best way to handle this? I’d still like attachments to come
through if at all possible.

See the error message from postfix down below, thanks!!

Jan 3 11:38:36 src@netmon postfix/local[18912]: 23C112E818F:
to=rt@rt.ptt.org, relay=local, delay=0, status=deferred (temporary
failure. Command output: RT server error. The RT server which handled
your email did not behave as expected. It said:

System error

error:  Can’t locate object method “init” via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
179.
context: 
 
175:  unless (eval “require
’$concrete_path’;”) {
176:  re

Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net

Upgrade to the latest version of MIME::Tools.On Mon, Jan 03, 2005 at 05:05:31PM -0600, Daniel Jimenez wrote:

Hi everyone. I’ve got RT working great. The problem is rt-mailgate
errors out trying to accept email from HTML users.

What is the best way to handle this? I’d still like attachments to come
through if at all possible.

See the error message from postfix down below, thanks!!

Jan 3 11:38:36 src@netmon postfix/local[18912]: 23C112E818F:
to=rt@rt.ptt.org, relay=local, delay=0, status=deferred (temporary
failure. Command output: RT server error. The RT server which handled
your email did not behave as expected. It said:

System error

error:  Can’t locate object method “init” via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
179.
context: 
 
175:  unless (eval “require
’$concrete_path’;”) {
176:  re


Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

I have 5.415. Is this not new enough?

Jesse Vincent wrote:

Upgrade to the latest version of MIME::Tools.

Hi everyone. I’ve got RT working great. The problem is rt-mailgate
errors out trying to accept email from HTML users.

What is the best way to handle this? I’d still like attachments to come
through if at all possible.

See the error message from postfix down below, thanks!!

Jan 3 11:38:36 src@netmon postfix/local[18912]: 23C112E818F:
to=rt@rt.ptt.org, relay=local, delay=0, status=deferred (temporary
failure. Command output: RT server error. The RT server which handled
your email did not behave as expected. It said:

System error

error:  Can’t locate object method “init” via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line
179.
context: 
 
175:  unless (eval “require
’$concrete_path’;”) {
176:  re


Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT wiki at http://wiki.bestpractical.com

Daniel Jimenez
Protexus Solutions
djimenez[at]protexus[dot]net

I have 5.415. Is this not new enough?

There was a bug in the 5.415 release which was fixed in 5.416.
It could only use a new version of MIME::QuotePrint

Can’t locate object method “init” via package
"MIME::Decoder::QuotedPrint" at
/usr/lib/perl5/vendor_perl/5.8.5/MIME/Decoder.pm line 179.

So maybe your MIME::Decoder is outdated or broken?

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.