Issue-Tracker

RT Users
#1

Someone has introduced another potential candidate into our group,
called Issue-Tracker, which was download from source-forge. The U/I
looks fairly simple and the product was easy to install.

http://issue-tracker.sourceforge.net/

So, I’m hoping to leveridge some of the experiences of users on this
group. Does anyone have any experience with Issue-Tracker, and why did
you select RT over it? I’m not experienced enough yet with either
product to make any definitive statements yet, but the evaluation is
proceeding.

I can obviously see that Issue-Tracker does not support a FAQ generator,
which is one feature I like about RT.

Any other comments would be appreciated.

Thanks,

kdl

K.D. Lucas
lucaskeli@fastmail.fm

#2

“Kelly D. Lucas” wrote:

Any other comments would be appreciated.

While I do not know Issue-Tracker, I consider RT to be a save bet.
It is one of the best pieces of software I have seen in years and
if you have access to a decent Perl coder, you can cleanly(!!)
extend it into almost any direction.

HTH,

Jan

Thanks,

kdl

–
K.D. Lucas
lucaskeli@fastmail.fm

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

Jan Algermissen http://www.topicmapping.com
Consultant & Programmer http://www.gooseworks.org

#3

As far as I could tell when I did a survey of the open-source ticketing
space, RT seemed to have the largest critical mass, with the largest
installed user base, in addition to the most development activity.

(The availability of commercial support from the developer is a big plus
also).

I also liked the fact that RT had very strong email integration. Add in
a command-line client and the API, and RT is the way to go.

Good luck,
-BrianFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Jan
Algermissen
Sent: Thursday, June 24, 2004 4:50 PM
To: Kelly D. Lucas
Cc: RT Users
Subject: Re: [rt-users] Issue-Tracker

“Kelly D. Lucas” wrote:

Any other comments would be appreciated.

While I do not know Issue-Tracker, I consider RT to be a save bet. It is
one of the best pieces of software I have seen in years and if you have
access to a decent Perl coder, you can cleanly(!!)
extend it into almost any direction.

HTH,

Jan

Thanks,

kdl

–
K.D. Lucas
lucaskeli@fastmail.fm

The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and
Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

Jan Algermissen http://www.topicmapping.com
Consultant & Programmer http://www.gooseworks.org
The rt-users Archives

RT Developer and Administrator training is coming to LA, DC and
Frankfurt this spring and summer.
http://bestpractical.com/services/training.html

Sign up early, as class space is limited.

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