Iso-8859-1 accented characters problem

RT Users
1

Jesse,

FYI, testing the RT 3.0.8 in a lab environment, I’ve
been able to reproduce the following behaviour.

If, in the email subject, there’s any iso-8859-1 accented
character and the Subject string is more than 17 characters
long, the autoreply emails return with an scrambled Subject,
although the Subject mentioned in the body of the email is
correctly displayed.

There’s no problem with the long Subjects, if there’s no
accented characters.

Following is the screen capture of the pine email client
used in the testings:

  • 8 Jan 8 Imported from RT 1.0 via RT (1696) [RNP-NOC #26551] AutoReply: á é í
  • N 9 Jan 8 Imported from RT 1.0 via RT (1698) [RNP-NOC #26552] AutoReply: á é í ó ú ç Ç
  • N 10 Jan 8 Imported from RT 1.0 via RT (1712) =?ISO-8859-1?B?W1JOUC1OT0MgIzI2NTUzXSBBdXRvUmVwbHk6IOEg6SDtIPMg+iDnIMcg/CDcIOA=?=
  • N 11 Jan 8 Imported from RT 1.0 via RT (1754) =?ISO-8859-1?B?W1JOUC1OT0MgIzI2NTU0XSBBdXRvUmVwbHk6IOEg6SDtIPMg+iDnIMcg4yD1IOog9CDgIMEgy
  • 12 Jan 8 Imported from RT 1.0 via RT (1772) [RNP-NOC #26555] AutoReply: ESte e um cabecalho comprido para testar o RT REquest Tracke
  • N 13 Jan 8 Imported from RT 1.0 via RT (1810) =?ISO-8859-1?B?W1JOUC1OT0MgIzI2NTU2XSBBdXRvUmVwbHk6IEVTdGUg6SB1bSBjYWJlY2FsaG8gY29tcHJpZ
  • N 14 Jan 8 Imported from RT 1.0 via RT (1703) [RNP-NOC #26557] AutoReply: á é í ó ú ç Ç õ
  • N 15 Jan 8 Imported from RT 1.0 via RT (1725) [RNP-NOC #26558] AutoReply: á é í ó ú ç Ç õ ê
  • N 16 Jan 8 Imported from RT 1.0 via RT (1712) =?ISO-8859-1?B?W1JOUC1OT0MgIzI2NTU5XSBBdXRvUmVwbHk6IOEg6SDtIPMg+iDnIMcg9SDqIO0=?=
  • N 17 Jan 8 Imported from RT 1.0 via RT (1711) =?ISO-8859-1?B?W1JOUC1OT0MgIzI2NTYwXSBBdXRvUmVwbHk6IOEg6SDtIPMg+iDnIMcg9SDq7Q==?=

And below, a copy of the received autoreply (#10 above)Date: Thu, 8 Jan 2004 11:40:50 -0200 (EDT)
From: Imported from RT 1.0 via RT rt@corcovado.ceo.rnp.br
To: root@dhcp8.nc-rj.rnp.br
Subject:
=?ISO-8859-1?B?W1JOUC1OT0MgIzI2NTUzXSBBdXRvUmVwbHk6IOEg6SDtIPMg+iDnIMcg/CDcIOA=?=

Greetings,

This message has been automatically generated in response to the
creation of a trouble ticket regarding:
“á é í ó ú ç Ç ü Ü à”,
a summary of which appears below.

There is no need to reply to this message right now. Your ticket has been
assigned an ID of [RNP-NOC #26553].

Please include the string:

     [RNP-NOC #26553]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

                    Thank you,

Thank you for the well done work on this software.

Alex

pine-subjects.txt (1.35 KB)

2

Hello Jesse,

Good news: the problem is only noticed when using the pine email client.
In the RT WebUI and other email clients like Netscape 7.1 and Outlook
Express the messages are displayed correctly. I’m glad to say that it seems
a terminal/pine issue, not a RT one.

Thank you very much,

Alex