I’m being responsible to deploy RT on our institution. My boss doesn’t
want to allow the upload of attached files to tickets, so I’m disabling
it. I thought that it would be possible though etc/RT_SiteConfig.pm. I
have set MaxAttachmentSize to 0, but even with a 0 value the system let
me upload files which I can later retrieve (hence they are on the database).
I now that I can copy every share/html file where there is an “upload
field” to local/html and edit them to remove the code that shows this
field, but that means at least editing 3 pages (Ticket/Create.html,
Ticket/Update.html and Ticket/ModifyAll.html). Before I continue, I ask
myself, and want to ask you, if there is an easier/better way to disable
the upload of files.
Any advice is, as always, very welcome.
Regards, and Marry Christmas,
| __ __ | Carlos Garcï¿½a Montoro Ingeniero Informï¿½tico
|_Y/| Instituto de Fï¿½sica Corpuscular Centro Mixto CSIC - UV
|_] [/| Servicios Informï¿½ticos
|  | Edificio Institutos de Investigaciï¿½n firstname.lastname@example.org
|C S I C| Apartado de Correos 22085 E-46071 Valencia Tel: +34 963543706
|______| Espaï¿½a / Spain Fax: +34 963543488
cgarcia.vcf (441 Bytes)