We have a lot of customers who have large signatures and will
not cut down on the amount of copied text from original that
they put in e-mail replies. We would like to filter from the
data stored in RT the system any data that is already in a
transaction on the ticket.
We can’t get out customer to change their habits (I have tried
in the past on other e-mail issues and failed) so I need a technical
solution.
Before just going off and doing something I hope that someone else
has solved this and can point me in a good direction as the
only solutions I have though of are not all that easy nor
am I sure that they will work all that well.
Philip W. Dalrymple III pwd@mdtsoft.com
MDT Software - The Change Management Company