Is there a way to assign a default owner of ticket's that are dropped into Queue's?

RT Users
1

Is there a way to assign a default owner of ticket’s that are dropped into
Queue’s?

Also, is there a way to hide queue’s from specific groups?
View this message in context: http://old.nabble.com/Is-there-a-way-to-assign-a-default-owner-of-ticket’s-that-are-dropped-into-Queue’s--tp32584417p32584417.html

2

Is there a way to assign a default owner of ticket’s that are dropped into
Queue’s?

This is normally accomplished with a Scrip

Also, is there a way to hide queue’s from specific groups?

Don’t grant them SeeQueue

-kevin

3

Is there anyone willing to share a script that would accomplish that?

I am running RT 4.0. When I Select a Queue and go to Group Rights, I do not
see a SeeQueue option to untick.

Kevin Falcone-2 wrote:

Is there a way to assign a default owner of ticket’s that are dropped
into
Queue’s?

This is normally accomplished with a Scrip

Also, is there a way to hide queue’s from specific groups?

Don’t grant them SeeQueue

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011

View this message in context: http://old.nabble.com/Is-there-a-way-to-assign-a-default-owner-of-ticket's-that-are-dropped-into-Queue's--tp32584417p32584877.html

4

Also, I would like to add onto this question. What if, like our environment, there are multiple queues, and we want unprivileged users to see one queue but not any other queues? I thought the SeeQueue was a global setting…maybe I should check that back.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of josh.cole
Sent: Monday, October 03, 2011 3:10 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Is there a way to assign a default owner of ticket’sthat are dropped into Queue’s?

Is there anyone willing to share a script that would accomplish that?

I am running RT 4.0. When I Select a Queue and go to Group Rights, I do not
see a SeeQueue option to untick.

Kevin Falcone-2 wrote:

Is there a way to assign a default owner of ticket’s that are dropped
into
Queue’s?

This is normally accomplished with a Scrip

Also, is there a way to hide queue’s from specific groups?

Don’t grant them SeeQueue

-kevin

RT Training Sessions (http://bestpractical.com/services/training.html)

  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011

View this message in context: http://old.nabble.com/Is-there-a-way-to-assign-a-default-owner-of-ticket's-that-are-dropped-into-Queue's--tp32584417p32584877.html

RT Training Sessions (http://bestpractical.com/services/training.html)

  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011
5

I am running RT 4.0. When I Select a Queue and go to Group Rights, I do not
see a SeeQueue option to untick.

Configuration → Queues → Queue Name → GroupRights → 6th item in
the list.

You’ll want to go take it off of the Global settings first

-kevin