Is there a possibility to make ticket subject mandatory field?

RT Users
#1

Hello list,

is there a way to interrupt Ticket creation if ticket subject is not filled?

We are using RT3.6.1

For CustomFields there ist the validation ‘Mandatory’ feature which
works fine and was easyly added by other validate regexps.

But how to use that on ticket subject?

Thank you very much,
Olaf Hamann

#2

Only with custom development. You could check wiki, but I don’t recall
that somebody shared solution.On 10/13/06, Olaf Hamann pooka@t-online.de wrote:

Hello list,

is there a way to interrupt Ticket creation if ticket subject is not filled?

We are using RT3.6.1

For CustomFields there ist the validation ‘Mandatory’ feature which
works fine and was easyly added by other validate regexps.

But how to use that on ticket subject?

Thank you very much,
Olaf Hamann

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