Is priority supposed to increment over time automatically?

Hi all,

The RT documentation makes some mention that the Priority attribute of
tickets goes from its initial priority (which you configure) to its final
priority (which you also configure) over time.

It’s not changing automatically in my installation (RT 3.0.7_01), but I’m
not sure whether it’s supposed to or not.

Is this supposed to happen automatically? or is this simply a suggested
way to use the priority field? (i.e. it only goes from initial to final
if you make it)

Thanks!

mike

You need to set up a cron job, like:

13 0 * * * /opt/RT/bin/rt-crontool --action RT::Action::EscalatePriority --search RT::Search::ActiveTicketsInQueue --search-arg changecontrol

Replace the path to rt-crontool and the queue name (–search-arg) as
appropriate. I believe you need to set up one job per queue, at least I did
not see any way to get rt-crontool to process all queues.

-AaronOn Thu, 27 Nov 2003, MAS wrote:

Hi all,

The RT documentation makes some mention that the Priority attribute of
tickets goes from its initial priority (which you configure) to its final
priority (which you also configure) over time.

It’s not changing automatically in my installation (RT 3.0.7_01), but I’m
not sure whether it’s supposed to or not.

Is this supposed to happen automatically? or is this simply a suggested
way to use the priority field? (i.e. it only goes from initial to final
if you make it)

Thanks!

mike


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http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Hi,

I have done this recently, and it works great. But (there is always a but)
it clutters up the ticket when there is a priority escalation by root every
night. Is there any way to have this happen silenty? That is, the priority
is still incremented, but not detailed on the ticket?

Greig McGill.From: “asterr” asterr@pobox.com
To: “MAS” rt@mas.ml1.net
Cc: “RT Users” rt-users@lists.fsck.com
Sent: Friday, November 28, 2003 2:26 PM
Subject: Re: [rt-users] Is priority supposed to increment over
timeautomatically?

You need to set up a cron job, like:

13 0 * * * /opt/RT/bin/rt-crontool --action
RT::Action::EscalatePriority --search
RT::Search::ActiveTicketsInQueue --search-arg changecontrol

Replace the path to rt-crontool and the queue name (–search-arg) as
appropriate. I believe you need to set up one job per queue, at least I
did
not see any way to get rt-crontool to process all queues.

-Aaron

Hi all,

The RT documentation makes some mention that the Priority attribute of
tickets goes from its initial priority (which you configure) to its
final
priority (which you also configure) over time.

It’s not changing automatically in my installation (RT 3.0.7_01), but
I’m
not sure whether it’s supposed to or not.

Is this supposed to happen automatically? or is this simply a suggested
way to use the priority field? (i.e. it only goes from initial to final
if you make it)

Thanks!

mike


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm