Is it possible to see all the tickets in a queue from the self-service interface?

RT Users
1

I’d like all users accessing the system to be able to see the tickets in a queue ordered by priority. This is to allow them to see where their ticket is and what tickets are holding up its completion.

From my playing with the privileged users interface I’m pretty sure I could set up a dashboard or modify one of the searches already there to show the queue as I’d like but I’m not sure how to get this to show on and unprivileged homepage.

Thx
–np

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2

I’d like all users accessing the system to be able to see the
tickets in a queue ordered by priority. This is to allow them to see
where their ticket is and what tickets are holding up its
completion.

From my playing with the privileged users interface I’m pretty sure
I could set up a dashboard or modify one of the searches already
there to show the queue as I’d like but I’m not sure how to get this
to show on and unprivileged homepage.

SelfService limits to tickets that you are a Watcher of.
You’ll need to tweak your permissions and the code to get what you
want.

-kevin

3

I would like to know the answer to this question also. Specifically,
can it be done with permissions (how – I’ve given everyone the See
Queue permission?) or will it require some code hacks to the
self-service interface?

4

I would like to know the answer to this question also. Specifically,
can it be done with permissions (how – I’ve given everyone the See
Queue permission?) or will it require some code hacks to the
self-service interface?

You’ll need to tweak your permissions and the code to get what you
want.

You need to both tweak your permissions AND change the code

-kevin