Is it possible to merge RT with another website?

RT Developers
1

Hey rt users,

In our comapny, we have rt and another web interface i developed in php that
reports all call details from our 3com nbx telephony system. I’m thinking
of merging the two. I’m ready to convert the php site html-mason if need
arises.

My thinking is that on the RT left menu bar, there should be a link to the
call detail reports page, and during the display of the CDR(call detail
report), the RT headers, left menu and footers should be mantained.
Any ideas?
Regards,
Wilso

2

Wilson Abigaba wrote:

My thinking is that on the RT left menu bar, there should be a link to the
call detail reports page, and during the display of the CDR(call detail
report), the RT headers, left menu and footers should be mantained.
Any ideas?

Integration of RT with an existing app is entirely possible and not very
hard at all if you have a moderate amount of Perl experience. We
integrated RT with our custom order management app. When our customer
service reps view a ticket, the Ticket/Elements/ShowSummary component
calls our custom component to display the customer’s order history in a
box within the ticket view. We had already written Perl modules to
interface with our homegrown order management software (also written in
Mason), so it was trivial to write a component that pulls data from this.

If I ever get around to moving us to the Asterisk PBX, I plan on writing
a component that shows the customer’s call history, as well.

Chris Snell
Bikeworld.com

3

I would examine how RTFM integrates with RT for some inspiration.

-ToddOn Fri, Jun 25, 2004 at 12:54:18PM +0300, Wilson Abigaba wrote:

Hey rt users,

In our comapny, we have rt and another web interface i developed in php that
reports all call details from our 3com nbx telephony system. I’m thinking
of merging the two. I’m ready to convert the php site html-mason if need
arises.

My thinking is that on the RT left menu bar, there should be a link to the
call detail reports page, and during the display of the CDR(call detail
report), the RT headers, left menu and footers should be mantained.
Any ideas?
Regards,
Wilso

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