Is it possible to delete 'reply' button?

RT Users
1

Hi,

Is it possible to not show ‘reply’ button when the $TransactionObj->Type is
‘Comment’?

When mistakenly push ‘reply’ on Comment, every previous comments are added
on default ‘reply’ page which could cause some severe problem.

Hajime

2

Hajime,

Is it possible to not show ‘reply’ button when the
$TransactionObj->Type is ‘Comment’?
Of course it is possible. In 4.0 you can use ModifyCommand callback from
/Ticket/Elements/ShowTransaction to modify the list of transaction
actions. In this callback you will be able to remove the ‘Reply’ link
using a regular expression, for example:

<%INIT>
return unless $TransactionObj->Type eq ‘Comment’;

$$titlebar_cmd =~ s/[.?Action=Respond.?]//;
</%INIT>
<%ARGS>
$TransactionObj => undef
$titlebar_cmd => undef
</%ARGS>

This won’t work with 4.2 though, because ModifyCommand has been removed
and ShowTransaction changed location. You will have to use Default
callback from /Elements/ShowTransaction instead. The callback provides
access to @Actions - an array of hashes representing various actions.
Removing the link will be a matter of looping over the array and
removing the right element (e.g. where class field will be equal to
‘reply-link’).

Maciek

3

Maciej,

Thank you!

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