Is it possible to change queue name in place of rtname?

RT Users
1

I’d like to add queue name to the subject line in RT tickets.

Is it possible to change the queue name in place of rtname in subject line?
Can any one send me the solution for this issue?

With Regards,

Krishna Prasad

2

You want this: http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-BrandedQueues/On 10/31/07, Krishna Prasad krishna.prasad@spartanlabs.com wrote:

I’d like to add queue name to the subject line in RT tickets.

Is it possible to change the queue name in place of rtname in subject line?
Can any one send me the solution for this issue?

With Regards,

Krishna Prasad

The rt-users Archives

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up to 20 percent off the price. This sale won’t last long, so get in touch
today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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3

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
edQueues/

Is this (i.e. the above link for queue name in place of rtname in subject
line) helpful for RT 3.6.5 version?

I have read the Readme file, it says it is helpful for 3.2 and 3.4 versions.

I am using RT3.6.5 version. Can you please give me the solution for RT3.6.5
version and also I am using centos 4.3 version.

You want this:
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
edQueues/

I’d like to add queue name to the subject line in RT tickets.

Is it possible to change the queue name in place of rtname in subject
line?

4

Hi,

I installed RT extension BrandedQqueues for 3.6.5. As mentioned in Readme
file I made changes in RT_Siteconfig.pm to add line:
use RT::Extension::BrandedQueues;

1;
Then modified autoreply template to have [{$Ticket->QueueObj->Tag}
#{$Ticket->id()}] in place of [{$rtname} #{$Ticket->id()}]
After restarting web server we created a ticket but it still had rtname and
not queue name in the email subject line.

Does this extension work for 3.6.5? or we missed anything?
Please reply.

Thanks a lot for the help.
Krishna PrasadFrom: Krishna Prasad [mailto:krishna.prasad@spartanlabs.com]
Sent: Thursday, November 01, 2007 11:38 AM
To: ‘Todd Chapman’; ‘rt-users-request@lists.bestpractical.com’;
‘rt-users@lists.bestpractical.com’; ‘Ruslan.Zakirov@miet.ru’;
‘jesse@bestpractical.com’
Subject: RE: [rt-users] Is it possible to change queue name in place of
rtname?

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
edQueues/

Is this (i.e. the above link for queue name in place of rtname in subject
line) helpful for RT 3.6.5 version?

I have read the Readme file, it says it is helpful for 3.2 and 3.4 versions.

I am using RT3.6.5 version. Can you please give me the solution for RT3.6.5
version and also I am using centos 4.3 version.

You want this:
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
edQueues/

I’d like to add queue name to the subject line in RT tickets.

Is it possible to change the queue name in place of rtname in subject
line?
Can any one send me the solution for this issue?

With Regards,
Krishna Prasad

5

Krishna,

Did you get this to work?

-MaxOn Nov 1, 2007 2:34 AM, Krishna Prasad krishna.prasad@spartanlabs.com wrote:

Hi,

I installed RT extension BrandedQqueues for 3.6.5. As mentioned in Readme
file I made changes in RT_Siteconfig.pm to add line:
use RT::Extension::BrandedQueues;

1;
Then modified autoreply template to have [{$Ticket->QueueObj->Tag}
#{$Ticket->id()}] in place of [{$rtname} #{$Ticket->id()}]
After restarting web server we created a ticket but it still had rtname and
not queue name in the email subject line.

Does this extension work for 3.6.5? or we missed anything?
Please reply.

Thanks a lot for the help.
Krishna Prasad

-----Original Message-----
From: Krishna Prasad [mailto:krishna.prasad@spartanlabs.com]
Sent: Thursday, November 01, 2007 11:38 AM
To: ‘Todd Chapman’; ‘rt-users-request@lists.bestpractical.com’;
‘rt-users@lists.bestpractical.com’; ‘Ruslan.Zakirov@miet.ru’;
‘jesse@bestpractical.com’
Subject: RE: [rt-users] Is it possible to change queue name in place of
rtname?

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
edQueues/

Is this (i.e. the above link for queue name in place of rtname in subject
line) helpful for RT 3.6.5 version?

I have read the Readme file, it says it is helpful for 3.2 and 3.4 versions.

I am using RT3.6.5 version. Can you please give me the solution for RT3.6.5
version and also I am using centos 4.3 version.

You want this:
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-Extension-Brand
edQueues/

On 10/31/07, Krishna Prasad krishna.prasad@spartanlabs.com wrote:

I’d like to add queue name to the subject line in RT tickets.

Is it possible to change the queue name in place of rtname in subject
line?
Can any one send me the solution for this issue?

With Regards,
Krishna Prasad

The rt-users Archives

SAVE THOUSANDS OF DOLLARS ON RT SUPPORT:

If you sign up for a new RT support contract before December 31, we’ll take
up to 20 percent off the price. This sale won’t last long, so get in touch today.
Email us at sales@bestpractical.com or call us at +1 617 812 0745.

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com