Is it possible to assign a value in hours to the due date?

RT Users
1

Hi,

I would need some tickets to be worked in within hours, sometimes. Though I
am using the method shown in manual (thanks Luke Hankins), I still need to
track some tickets closer, so I really would like to know if it is possible
to assign a value lesser than a day (let’s say, 12 hours) to the “Request
should be due in” field in the Queue settings?

Thanks a lot

Fernando Claros de Luna

CAPSiDE

mailto:fclaros@capside.com fclaros@capside.com
Phone +34 934 266 731