Is it easy to change the way time is displayed in RT

I have been evaluating different help desk systems and along the way
have ended up using rt 3.0.6 enough where I need to figure out how to
see if it can fully meet our support staff needs.

Mainly for our needs we’re more interested in what events occured on
what dates and not how many hours ago a event occured.

Weekly I have to submit a timesheet (yuck), with billable & non-billable
events, so I’m more interested in a listing of items by date.

How do I go about getting rt to display date & time instead of how many
weeks or minutes from now it occured?

It seems like a question so basic I’m hoping I overlooked the easy
solution.

Thanks in advance for your help.

James Whittington
Systems Administrator

Excelorant, LLC
A TM Floyd Affiliate Company
1800 St. Julian Place
P.O. Box 8263
Columbia, SC 29202

803.765.1310 | Phone
800.780.1170 | Toll Free
803.765.1431 | Fax

jwhittington@excelorant.com

Okay maybe i asked this question poorly last time :<(.
In rt when displaying tickets within queues how do I get the format of
date related fields (ie Created, Last Created, Last Updated) to display
as a date stamp like “Mon Jan 19 16:40:55 2004” instead of “43 hours”
ago.

I am not a php developer but am willing to learn what I need to massage
this great product to fit our needs, just was hoping for some guidance
:<)…

Thanks.

James wrote:
I have been evaluating different help desk systems and along the way
have ended up using rt 3.0.6 enough where I need to figure out how to
see if it can fully meet our support staff needs.

Mainly for our needs we’re more interested in what events occured on
what dates and not how many hours ago a event occured.

Weekly I have to submit a timesheet (yuck), with billable & non-billable
events, so I’m more interested in a listing of items by date.

How do I go about getting rt to display date & time instead of how many
weeks or minutes from now it occured?

It seems like a question so basic I’m hoping I overlooked the easy
solution.

Thanks in advance for your help.

James Whittington
Systems Administrator

Excelorant, LLC
A TM Floyd Affiliate Company
1800 St. Julian Place
P.O. Box 8263
Columbia, SC 29202

803.765.1310 | Phone
800.780.1170 | Toll Free
803.765.1431 | Fax

jwhittington@excelorant.com