Is AdminCC supposed to copy on ticket Creation

RT Users
1

Hi,

I have version 3.6.3 and I’m trying to get notified when new tickets hit
a queue but it doesn’t seem to be working.
I have set my user as both watcher and admincc.

And while I’m at it, should I update from 3.6.3 to current?

Bruce Ferrell

2

Bruce,

You control who gets notifications by making sure there is either a Global
or Queue scrip for the condition you want and the action is (in this case)
Notify AdminCc’s. Obviously, if you want AdminCc’s, Cc’s and Requestors to
get this notification, the action should be “Notify All” and you will only
need that one scrip.
You should be careful to ensure that the condition/action of a Global scrip
isn’t duplicated at the Queue level or the recipients will get two
notifications.

Yes, you should upgrade as RT 3.8.X is WAY more robust than 3.6.x.

Kenn
LBNLOn Mon, Oct 4, 2010 at 5:38 AM, Bruce Ferrell bferrell@baywinds.org wrote:

Hi,

I have version 3.6.3 and I’m trying to get notified when new tickets hit
a queue but it doesn’t seem to be working.
I have set my user as both watcher and admincc.

And while I’m at it, should I update from 3.6.3 to current?

Bruce Ferrell

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!