Invert Thread

RT Developers
1

Again, possibly a matter of taste. We usually want to see the most
recent activity on a thread first.

  • Invert the sequence of updates as displayed at the bottom of a
    ticket page. Now, the most recent update will be displayed first.

See attached.

Darrin

invert-thread.diff.txt (448 Bytes)

2

Hi,
I’m jon. I’m new to rt… This may be duplicate work, but I couldn’t find
documentation of such a thing any where. The following is a simple script to
pull mails from a pop3 server.

Also, I was wondering if there was any CPAN type documentation any where to
cover rt modules. I couldn’t find any. It seems the only way to figure out how
to customize code is to look through the code and look over samples from other
people. Biggest problem I found with that is some of the sample code I’ve found
on various sites doesn’t seem to work (due to backwords compatability issues??
or my ignorance of rt??).

rt is a cool piece of software, and I hope I can contribute!

#!/usr/bin/perl
use Net::POP3;

Constructors

my $pop = Net::POP3->new(‘mail.myserver.com’);
my $username = “rt”;
my $password = “password”;

if ($pop->login($username, $password) > 0) {
my $msgnums = $pop->list; # hashref of msgnum => size
foreach my $msgnum (keys %$msgnums) {
my $msg = $pop->get($msgnum);
open( RTGW, “|/opt/rt3/bin/rt-mailgate --queue general --action correspond
–url http://rt.hogue.org/”);
print RTGW @$msg;
close RTGW;
$pop->delete($msgnum);
}
}
$pop->quit;

3

Your script is amazingly dangerous. If something goes wrong in mail
delivery, your script will still delete the mail from the pop server.

You want to check the return code… or better, just use a tried and
tested tool like fetchmail.