Alexandre has just let me know about RT, that seems really a good product. I
am working in a French speaking environnment and I have not seem any point in
the documentatio that I read about the internationalisation of RT, or at
least the fact that it is available with a French interface.
Does that exists ? If yes, where can I find more info ? If no, is it
difficult to translate the interface and what need to be done ?
What should be noted about RT, is that the RT Administrator can configure
pretty much everything. That includes providing translated replacements
for the default mail templates, to translating specifics of the Web
( Although I wouldn’t recommend translating the code itself, as certain
things will break )
On a technical note, astute observers of the RT code will note that Jesse
(or someone) has thought of the possibility of alternative languages, and
has included a ‘Lang’ field within the RT Users table. Nothing (that I
can find) uses this at the present time.