Internal Error Updating the Ticket Status

RT Users
1

Hi,

After the upgrade to RT 4.0.4,
When I try to close, resolve, reject, etc… an open ticket RT displays the following error:
“An internal RT error has occurred. Your administrator can find more details in RT’s log files”

Where can I find the details?
How can I resolve this issue?

Thanks and Regards

Alberto García Pérez

2

Hi again,

RT displays the same error message when I try to Save Changes in the Settings Options

Can anyone help me?

Thanks

Alberto García Pérez
alberto.garcia_perez@alcatel-lucent.com
UCM TEAM-----Mensaje original-----
De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] En nombre de GARCIA PEREZ, Alberto (Alberto)** CTR **
Enviado el: lunes, 24 de marzo de 2014 11:27
Para: rt-users@lists.bestpractical.com
Asunto: [rt-users] Internal Error Updating the Ticket Status

Hi,

After the upgrade to RT 4.0.4,
When I try to close, resolve, reject, etc… an open ticket RT displays the following error:
“An internal RT error has occurred. Your administrator can find more details in RT’s log files”

Where can I find the details?
How can I resolve this issue?

Thanks and Regards

Alberto García Pérez
RT Training - Dallas May 20-21

3

Hi,

It is resolved.
Just a permissions issue.

The apache user couldn’t modify this path: /var/cache/rt

Regards

Alberto García Pérez
alberto.garcia_perez@alcatel-lucent.com
UCM TEAM-----Mensaje original-----
De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] En nombre de GARCIA PEREZ, Alberto (Alberto)** CTR **
Enviado el: martes, 25 de marzo de 2014 10:54
Para: rt-users@lists.bestpractical.com
Asunto: [rt-users] Internal Error Updating the Ticket Status

Hi again,

RT displays the same error message when I try to Save Changes in the Settings Options

Can anyone help me?

Thanks

Alberto García Pérez
alberto.garcia_perez@alcatel-lucent.com
UCM TEAM

-----Mensaje original-----
De: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] En nombre de GARCIA PEREZ, Alberto (Alberto)** CTR ** Enviado el: lunes, 24 de marzo de 2014 11:27
Para: rt-users@lists.bestpractical.com
Asunto: [rt-users] Internal Error Updating the Ticket Status

Hi,

After the upgrade to RT 4.0.4,
When I try to close, resolve, reject, etc… an open ticket RT displays the following error:
“An internal RT error has occurred. Your administrator can find more details in RT’s log files”

Where can I find the details?
How can I resolve this issue?

Thanks and Regards

Alberto García Pérez
RT Training - Dallas May 20-21

RT Training - Dallas May 20-21