Intergrating wo MS Exchange

Hi,

Just installed RT and was wondering if it’s possible to interface to MS
Exchange?

If so, is there howtos or anything about setting it up?

RT is installed on a Centos5 box.

Does MSExchangeRelay - Request Tracker Wiki help?

Nelson Pereira wrote:

Yes, that’s what I was looking for… Thanks…

Now, just trying to get this centos5 box to accept connections from the
Exchange sever… Can’t seem to figure that one out. Can’t telnet to
port 25 on the centos5 box running rt.

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083

Refer your friends and colleagues to MyFax!
Click here for more information. www.MyFax.comFrom: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Wednesday, March 26, 2008 1:00 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergrating wo MS Exchange

Does MSExchangeRelay - Request Tracker Wiki help?

Nelson Pereira wrote:

Hi,

Just installed RT and was wondering if it’s possible to interface to
MS Exchange?

If so, is there howtos or anything about setting it up?

RT is installed on a Centos5 box.


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

If you are running Sendmail and can connect to localhost:25, you need to
modify the original configuration file or regenerate it from the “mc”
file:

  . yum install sendmail-cf
  . cd to /etc/mail
  . edit sendmail.mc:
       DAEMON_OPTIONS(`Port=smtp, Name=MTA')dnl
       . you may modify other  options, read all file
  . m4 sendmail.mc > sendmail.newcf

Compare sendmail.cf with sendmail.newcf. Then, save sendmail.cf in a
secure place and change sendmail.newcf to sendmail.cf. After all, you
will need to restart sendmail (service sendmail restart).

You may need to alter the iptables configuration. If you are using
default packages, run system-config-securitylevel.Em Qua 26 Mar 2008, Nelson Pereira escreveu:

Yes, that’s what I was looking for… Thanks…

Now, just trying to get this centos5 box to accept connections from
the Exchange sever… Can’t seem to figure that one out. Can’t
telnet to port 25 on the centos5 box running rt.

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083
www.myfax.com

Refer your friends and colleagues to MyFax!
Click here for more information. www.MyFax.com

-----Original Message-----
From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Wednesday, March 26, 2008 1:00 PM
To: Nelson Pereira
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergrating wo MS Exchange

Does MSExchangeRelay - Request Tracker Wiki help?

Nelson Pereira wrote:

Hi,

Just installed RT and was wondering if it’s possible to interface
to MS Exchange?

If so, is there howtos or anything about setting it up?

RT is installed on a Centos5 box.




The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly
Media. Buy a copy at http://rtbook.bestpractical.com


The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

 Fernando Frota Machado de Morais
    Divisao de Redes de Comunicacao
    Centro de Computacao
    Universidade Federal de Minas Gerais
    Brasil
    Tel. +55(31)3409.4007  Fax. +55(31)3409.4004

That’s the problem… I can’t telnet to localhost 25… I get
connection refused although sendmail is running…

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083

Refer your friends and colleagues to MyFax!
Click here for more information. www.MyFax.comFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Fernando
Frota Machado de Morais
Sent: Wednesday, March 26, 2008 1:27 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergrating wo MS Exchange

If you are running Sendmail and can connect to localhost:25, you need to

modify the original configuration file or regenerate it from the “mc”
file:

  . yum install sendmail-cf
  . cd to /etc/mail
  . edit sendmail.mc:
       DAEMON_OPTIONS(`Port=smtp, Name=MTA')dnl
       . you may modify other  options, read all file
  . m4 sendmail.mc > sendmail.newcf

Compare sendmail.cf with sendmail.newcf. Then, save sendmail.cf in a
secure place and change sendmail.newcf to sendmail.cf. After all, you
will need to restart sendmail (service sendmail restart).

You may need to alter the iptables configuration. If you are using
default packages, run system-config-securitylevel.

Easiest way:

Create a mailbox for RT’s mail to go into. However you want to do this.

Install Fetchmail onto your RT server. (yum has it)

Configure Fetchmail to collect mail from your exchange server (POP3 or
IMAP)

Have your local MTA deliver the mail into RT.

I’ve had that working for the last couple of years now. Around 20,000
tickets so far.

The MTA I’m using is Exim, so I can use the exim filtering rules,
through its .forward for RT. I’m afraid I’ve got no how-to written up,
but there should be a reasonable amount of documentation out there on
how fetchmail works. And there’s documentation on how to get local mail
into RT, using mailgate.

The fetchmail config I have is (in .fetchmailrc, in the RT users home
directory)

set postmaster “rt”

set bouncemail

set no spambounce

set properties “”

poll your.pop3.server

   user 'rt' there with password 'changed to save my blushes' is

‘rt’ here

Steve AndersonFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nelson
Pereira
Sent: 26 March 2008 16:20
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Intergrating wo MS Exchange

Hi,

Just installed RT and was wondering if it’s possible to interface to MS
Exchange?

If so, is there howtos or anything about setting it up?

RT is installed on a Centos5 box.

This email has been scanned by Netintelligence

BiP Solutions Limited is a company registered in Scotland with Company Number SC086146 and VAT number 38303966 and having its registered office at Park House, 300 Glasgow Road, Shawfield, Glasgow, G73 1SQ ****************************************************************************
This e-mail (and any attachment) is intended only for the attention of the addressee(s). Its unauthorised use, disclosure, storage or copying is not permitted. If you are not the intended recipient, please destroyall copies and inform the sender by return e-mail.
This e-mail (whether you are the sender or the recipient) may be monitored, recorded and retained by BiP Solutions Ltd.
E-mail monitoring/ blocking software may be used, and e-mail content may be read at any time. You have a responsibility to ensure laws are not broken when composing or forwarding e-mails and their contents.

I don’t want to create a user box on the exchange system and have RT
fetch the mail.

We are having a hard time getting the exchange to send email to RT.

I used MUTT to send an email to the email address configured in RT for
the Queue, but getting this error:

This is the error Mutt receives:Date: Wed, 26 Mar 2008 14:36:32 -0400

From: Mail Delivery Subsystem MAILER-DAEMON@nelsoncentos.protus.org

To: root@nelsoncentos.protus.org

Subject: Returned mail: see transcript for details

Auto-Submitted: auto-generated (failure)

[-- Attachment #1 --]

[-- Type: text/plain, Encoding: 7bit, Size: 0.4K --]

The original message was received at Wed, 26 Mar 2008 14:36:32 -0400

from nelsoncentos.protus.org [127.0.0.1]

----- The following addresses had permanent fatal errors -----

rt3test1@protusrt.com

(reason: 550 Host unknown)

----- Transcript of session follows -----

550 5.1.2 rt3test1@protusrt.com… Host unknown (Name server:
protusrt.com: host not found)

[-- Attachment #2 --]

[-- Type: message/delivery-status, Encoding: 7bit, Size: 0.3K --]

Reporting-MTA: dns; nelsoncentos.protus.org

Received-From-MTA: DNS; nelsoncentos.protus.org

Arrival-Date: Wed, 26 Mar 2008 14:36:32 -0400

Final-Recipient: RFC822; rt3test1@protusrt.com

Action: failed

Status: 5.1.2

Remote-MTA: DNS; protusrt.com

Diagnostic-Code: SMTP; 550 Host unknown

Last-Attempt-Date: Wed, 26 Mar 2008 14:36:32 -0400

[-- Attachment #3 --]

[-- Type: message/rfc822, Encoding: 7bit, Size: 0.7K --]

Date: Wed, 26 Mar 2008 14:36:32 -0400

From: root root@nelsoncentos.protus.org

To: rt3test1@protusrt.com

Subject: testing

User-Agent: Mutt/1.4.2.2i

kuqdgvliuegvega

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Steve
Anderson
Sent: Wednesday, March 26, 2008 1:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergrating wo MS Exchange

Easiest way:

Create a mailbox for RT’s mail to go into. However you want to do this.

Install Fetchmail onto your RT server. (yum has it)

Configure Fetchmail to collect mail from your exchange server (POP3 or
IMAP)

Have your local MTA deliver the mail into RT.

I’ve had that working for the last couple of years now. Around 20,000
tickets so far.

The MTA I’m using is Exim, so I can use the exim filtering rules,
through its .forward for RT. I’m afraid I’ve got no how-to written up,
but there should be a reasonable amount of documentation out there on
how fetchmail works. And there’s documentation on how to get local mail
into RT, using mailgate.

The fetchmail config I have is (in .fetchmailrc, in the RT users home
directory)

set postmaster “rt”

set bouncemail

set no spambounce

set properties “”

poll your.pop3.server

   user 'rt' there with password 'changed to save my blushes' is

‘rt’ here

Steve Anderson

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nelson
Pereira
Sent: 26 March 2008 16:20
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Intergrating wo MS Exchange

Hi,

Just installed RT and was wondering if it’s possible to interface to MS
Exchange?

If so, is there howtos or anything about setting it up?

RT is installed on a Centos5 box.

This email has been scanned by Netintelligence

BiP Solutions Limited is a company registered in Scotland with Company
Number SC086146 and VAT number 38303966 and having its registered office
at Park House, 300 Glasgow Road, Shawfield, Glasgow, G73 1SQ

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all copies and inform the sender by return e-mail.
This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by BiP Solutions Ltd.
E-mail monitoring/ blocking software may be used, and e-mail content may
be read at any time. You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.

How do you setup RT to send mail via sendmail (like auto responses) with
a specific username?

All the emails sent from RT must be (for testing purposes) sent from
rt3test1@domain.com

How do I accomplish this?

PS: RT on CentOS5 with sendmail as MTA.

Thanks

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083

Refer your friends and colleagues to MyFax!
Click here for more information. www.MyFax.com-----Original Message-----
From: Post [mailto:Post]
Sent: Wednesday, March 26, 2008 2:42 PM
To: Nelson Pereira
Subject: NDN: Re: [rt-users] Intergrating wo MS Exchange

Sorry. Your message could not be delivered to:

Alexander Liebl (Mailbox or Conference is full.)

This is done in the RT_SiteConfig.pm file.

EmailInterface - Request Tracker Wiki has much to say on the
subject.

Joe Hartley | Sr. Linux SysAdmin
Retail Solutions, Inc. (formerly VeriSign RDS)
6 Blackstone Valley Place, Suite 402
Lincoln, RI 02865
joe.hartley@retailsolutions.com
+1 401.642.1140 (o) | +1 401.642.1101 (f)-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Nelson
Pereira
Sent: Thursday, March 27, 2008 7:55 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Intergrating wo MS Exchange

How do you setup RT to send mail via sendmail (like auto responses) with
a specific username?

All the emails sent from RT must be (for testing purposes) sent from
rt3test1@domain.com

How do I accomplish this?

PS: RT on CentOS5 with sendmail as MTA.

Thanks

Nelson Pereira
Senior Network Administrator

Protus IP Solutions Inc.
npereira@protus.com
phone: 613.733.0000 ext.528
MyFax: 613.822.5083

Refer your friends and colleagues to MyFax!
Click here for more information. www.MyFax.com

-----Original Message-----
From: Post [mailto:Post]
Sent: Wednesday, March 26, 2008 2:42 PM
To: Nelson Pereira
Subject: NDN: Re: [rt-users] Intergrating wo MS Exchange

Sorry. Your message could not be delivered to:

Alexander Liebl (Mailbox or Conference is full.)

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com