Interesting RT Reaction to Attachments

RT Users
1

I sent an email a few moments ago through RT, and it had five attachments.
It looked like this when it was sent:

: These documents are the documentation I have provided the customer.
:
: I am putting them in the ticket for future reference.

When it came back it looked like this:

: <<ET-AD-Impact.doc>> Th <<etdialplan-20040216.xls>> es
: <<ET-asbuilt.doc>> e <<ET-generaladvice.doc>> do <<ET-csspt.doc>>
: cuments are the documentation I have provided the customer.
:
: I am putting them in the ticket for future reference.

Obviously, all the data is there but the place RT decided to reference the
other documents is a bit interesting. The first document would be right
(before the text), but documents 2-5 are in very interesting spots. Is this
just a simple cosmetic bug?

-j

2

Did you drag and drop the attachments into an HTML email? Perhaps you
dropped them into the middle of the text and RT dealt with them where is
found them.

Casimir Couvillion – Sr. Systems Analyst
TGS-NOPEC Geophysical Co. 2500 CityWest Blvd., Suite 2000 Houston, TX
77042 USA
713-860-2126 (office) – 713-860-2251 (fax) – 713-449-1497 (cellular)
casimir@tgsnopec.com (office) – 7134491497@mobile.att.net (SMS)-----Original Message-----
From: Jason A. Diegmueller [mailto:doogles@doogles.com]
Sent: Thursday, February 19, 2004 3:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Interesting RT Reaction to Attachments

I sent an email a few moments ago through RT, and it had five
attachments. It looked like this when it was sent:

: These documents are the documentation I have provided the customer.
:
: I am putting them in the ticket for future reference.

When it came back it looked like this:

: <<ET-AD-Impact.doc>> Th <<etdialplan-20040216.xls>> es
: <<ET-asbuilt.doc>> e <<ET-generaladvice.doc>> do <<ET-csspt.doc>>
: cuments are the documentation I have provided the customer.
:
: I am putting them in the ticket for future reference.

Obviously, all the data is there but the place RT decided to reference
the other documents is a bit interesting. The first document would be
right (before the text), but documents 2-5 are in very interesting
spots. Is this just a simple cosmetic bug?

-j
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3

Well, I sent the email plain text using Outlook 2003. I never send HTML
emails, so I can’t comment on that.

-jOn Thu, 19 Feb 2004, Casimir Couvillion wrote:

Did you drag and drop the attachments into an HTML email? Perhaps you
dropped them into the middle of the text and RT dealt with them where is
found them.

Casimir Couvillion – Sr. Systems Analyst
TGS-NOPEC Geophysical Co. 2500 CityWest Blvd., Suite 2000 Houston, TX
77042 USA
713-860-2126 (office) – 713-860-2251 (fax) – 713-449-1497 (cellular)
casimir@tgsnopec.com (office) – 7134491497@mobile.att.net (SMS)

-----Original Message-----
From: Jason A. Diegmueller [mailto:doogles@doogles.com]
Sent: Thursday, February 19, 2004 3:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Interesting RT Reaction to Attachments

I sent an email a few moments ago through RT, and it had five
attachments. It looked like this when it was sent:

: These documents are the documentation I have provided the customer.
:
: I am putting them in the ticket for future reference.

When it came back it looked like this:

: <<ET-AD-Impact.doc>> Th <<etdialplan-20040216.xls>> es
: <<ET-asbuilt.doc>> e <<ET-generaladvice.doc>> do <<ET-csspt.doc>>
: cuments are the documentation I have provided the customer.
:
: I am putting them in the ticket for future reference.

Obviously, all the data is there but the place RT decided to reference
the other documents is a bit interesting. The first document would be
right (before the text), but documents 2-5 are in very interesting
spots. Is this just a simple cosmetic bug?

-j

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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

4

Well, I sent the email plain text using Outlook 2003. I never send HTML
emails, so I can’t comment on that.

If you are sending through an exchange server, it could silently be
converting your text/plain to text/html. Also, even if sending
text/plain email from Outlook you are still at the mercy of its
text/html to text/plain converter which is random at best.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

5

Confirmed that it has to be something with Exchange, because the same
problem is not exhibited when sending from Pine.

I guess workaround is leave a line or two of whitespace near the top of the
email from Outlook.

Thanks!

-jOn Fri, 20 Feb 2004, Michael S. Liebman wrote:

On Thu, Feb 19, 2004 at 05:31:38PM -0600, Jason A. Diegmueller wrote:

Well, I sent the email plain text using Outlook 2003. I never send HTML
emails, so I can’t comment on that.

If you are sending through an exchange server, it could silently be
converting your text/plain to text/html. Also, even if sending
text/plain email from Outlook you are still at the mercy of its
text/html to text/plain converter which is random at best.

Michael

Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

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Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm