Interesting new rt-shredder error

RT Users
1

I’ve just moved my RT system from 3.8.7 on a 32-bit CentOS 4 system to
3.8.10 on a 64-bit CentOS 6 system, and I’ve found a strange error:

./rt-shredder --sqldump unshred.sql --plugin

‘Tickets=query,Status=“deleted”’

Couldn’t find plugin 'Tickets’
Plugins list:
Objects
Users
Attachments
Summary
!>> Tickets
SQLDump

I did my migration by doing a fresh install of 3.8.10, and then pointing
at a restore of the old database, in case that makes a difference…

Any suggestions? I haven’t been able to run rt-shredder on the old
system for a long time due to memory constraints. Now I’ve got 8GB, I
still can’t run it thanks to this! :slight_smile:

I’ve looked at the code in rt-shredder parse_args() , and as far as I
can see it ought to work…

Howie

2

I’ve just moved my RT system from 3.8.7 on a 32-bit CentOS 4 system to
3.8.10 on a 64-bit CentOS 6 system, and I’ve found a strange error:

./rt-shredder --sqldump unshred.sql --plugin

‘Tickets=query,Status=“deleted”’

Couldn’t find plugin ‘Tickets’
Plugins list:
Objects
Users
Attachments
Summary
!>> Tickets
SQLDump

I did my migration by doing a fresh install of 3.8.10, and then pointing
at a restore of the old database, in case that makes a difference…

Any suggestions? I haven’t been able to run rt-shredder on the old
system for a long time due to memory constraints. Now I’ve got 8GB, I
still can’t run it thanks to this! :slight_smile:

I’ve looked at the code in rt-shredder parse_args() , and as far as I
can see it ought to work…

You want 5add26c8d76d8a25626ba02ebafe0734fb34619f which will be in
3.8.11 and was released in 4.0.2

-kevin

3

I did my migration by doing a fresh install of 3.8.10, and then pointing
at a restore of the old database, in case that makes a difference…

Maybe I’m misunderstanding, but doesn’t that mean 3.8.10 web code and
3.8.7 DB? That would be a problem, right?

Darren Spruell
phatbuckett@gmail.com