Integration with LDap or Bugzilla

It looks like it has been awhile since this question was asked, so I’m
asking today to see if anyone has any updates on it:

  1. Has anyone performed integration with Bugzilla, such that ticket
    information is automatically transferred from RT3 to Bugzilla, or visa
    versa?

  2. Has anyone succesfully integrated authentication with existing ldap
    directories? I did read a post from someone, how hacked one of the
    .pm’s, but just wanted to check and see if that seems to be a viable,
    stable, work around.

My company is considering implementing RT3, and our group will be the
primary owner and user of RT; however, there are existing systems in
place, and I want to find out about ease of integration, if it comes to
that.

Thanks in advance,

kdl

-- 
Kelly D. Lucas
lucaskeli@fastmail.fm

Hi Kelly! Hi Marcus!On Wed, 16 Jun 2004, Kelly D. Lucas wrote:

  1. Has anyone succesfully integrated authentication with existing ldap
    directories? I did read a post from someone, how hacked one of the
    .pm’s, but just wanted to check and see if that seems to be a viable,
    stable, work around.
Marcus is one of those using this workaround, he states that: "it 

works like a charm".

You can find more info on 'Extensions' section at:

http://wiki.bestpractical.com/index.cgi?Contributions

Paulo Matos

|Sys & Net Admin | Servi�o de Inform�tica |
|Faculdade de Ci�ncias e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |


My company is considering implementing RT3, and our group will be the
primary owner and user of RT; however, there are existing systems in
place, and I want to find out about ease of integration, if it comes
to that.

Some custom code has been posted to automatically import users that
are found in LDAP as well as authenticate against it. If you don’t
mind adding users once but you want to authenticate against system
passwords you can use the apache modules for ldap or pam authentication
and configure RT to accept external authentication. I’m using
mod_auth_pam on a Linux box set up to accept either local passwords
or check against a windows domain controller.

Les Mikesell
les@futuresource.com