Integration of a faq database into RT1.0.7

RT Users
1

Hi everybody,

I was wondering if anybody has managed to link a
faq database to rt in some way? I want our support
staff to be able to select a standardized answer
to be inserted in the reply to a request. Did any-
body ever complete something like this? I read
something about people asking for that feature in
the mailing list archive, but didn’t find out if any-
one ever got that to work.

Cu, Moritz

2

Hrm. Someone submitted a patch for a “simple” version of this, but I
appear to have not dropped a copy in /contrib. Anyone been
maintaining that code?

    -jOn Tue, Mar 27, 2001 at 03:39:50AM +0200, Moritz Julian Ehlenz wrote:

Hi everybody,

I was wondering if anybody has managed to link a
faq database to rt in some way? I want our support
staff to be able to select a standardized answer
to be inserted in the reply to a request. Did any-
body ever complete something like this? I read
something about people asking for that feature in
the mailing list archive, but didn’t find out if any-
one ever got that to work.

Cu, Moritz

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl

3

Is this what yer looking for?On Tue, Mar 27, 2001 at 02:00:12AM -0500, Jesse wrote:

Hrm. Someone submitted a patch for a “simple” version of this, but I
appear to have not dropped a copy in /contrib. Anyone been
maintaining that code?

    -j

On Tue, Mar 27, 2001 at 03:39:50AM +0200, Moritz Julian Ehlenz wrote:

Hi everybody,

I was wondering if anybody has managed to link a
faq database to rt in some way? I want our support
staff to be able to select a standardized answer
to be inserted in the reply to a request. Did any-
body ever complete something like this? I read
something about people asking for that feature in
the mailing list archive, but didn’t find out if any-
one ever got that to work.

Cu, Moritz

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

A REAL sysadmin challenge is “resurrect five dead mailserver while so ripped
to the gills on mdma that you can’t focus on any given line of text for more
than 10 seconds continuously.”
-Nathan Mehl

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

cannery (8.3 KB)