Instuctions on how to use Show Results

RT Users
1

Greetings,

I have the RT essentials book, and I’ve searched the wiki. I cannot find anywhere that explains what the heck Show Results is ment for. Can someone tell me what the heck this is??

When I click it after I’ve viewed a ticket, I get to a search results screen showing no tickets, with a “found” count of what the previous search had…

One of my users does this and is annoyed at how it works. Obviously he doesn’t know how to use it… BUT I DONT EITHER!!!

Can someone point me somewhere that explains the usage of the Show Results link?

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: 807.766.7331
Email: mike.johnson@normed.ca
Technology assistance: email nosmhelpdesk@normed.ca
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1-800-461-8777, option 8, or locally either
(705)-662-7120 or (807)-766-7500

2

Greetings,

I have the RT essentials book, and I’ve searched the wiki. I cannot find anywhere that
explains what the heck Show Results is ment for. Can someone tell me what the heck this is??

When I click it after I’ve viewed a ticket, I get to a search results screen showing no
tickets, with a “found” count of what the previous search had…

One of my users does this and is annoyed at how it works. Obviously he doesn’t know how to
use it… BUT I DONT EITHER!!!

Can someone point me somewhere that explains the usage of the Show Results link?

That isn’t the behavior I see on 3.8, it takes me back to the results
of the search (ie, run search, pick a ticket, use next to get another
ticket, click on show results and see the list again).
Its possible you’ve tickled a bug in your version of RT, but you
haven’t given a full set of reproduction steps.

-kevin

3

Ah,

Could be a bug.

I’m on an OLD version. 3.2.1 We are getting ready to talk to Best Practical for help with an upgrade actually :stuck_out_tongue: we just don’t have the bodies to do it ourselves right now.

Anyway, if anyone is curious,

  1. log into RT 3.2.1
  2. create a search and run it(Found X tickets)
  3. click on a ticket in the search results
  4. click on Show Results

On 3.2.1, this results in a blank page with Found X tickets at the top… so it knows how many tickets were there, but it’s not displaying any of them.

No big deal, yet another reason to push for an update at our institution :smiley:

Thanks bunches Kevin.

Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON P7B 5E1
Phone: 807.766.7331
Email: mike.johnson@normed.ca
Technology assistance: email nosmhelpdesk@normed.ca
Technology Emergency Contact (TEC) Mon-Fri, 8am to 5pm excluding stat holidays:
Off campus toll free 1-800-461-8777, option 8, or locally either
(705)-662-7120 or (807)-766-7500

Kevin Falcone falcone@bestpractical.com 23/09/2009 1:05 pm >>>

Greetings,

I have the RT essentials book, and I’ve searched the wiki. I cannot find anywhere that
explains what the heck Show Results is ment for. Can someone tell me what the heck this is??

When I click it after I’ve viewed a ticket, I get to a search results screen showing no
tickets, with a “found” count of what the previous search had…

One of my users does this and is annoyed at how it works. Obviously he doesn’t know how to
use it… BUT I DONT EITHER!!!

Can someone point me somewhere that explains the usage of the Show Results link?

That isn’t the behavior I see on 3.8, it takes me back to the results
of the search (ie, run search, pick a ticket, use next to get another
ticket, click on show results and see the list again).
Its possible you’ve tickled a bug in your version of RT, but you
haven’t given a full set of reproduction steps.

-kevin

4

Ah,

Could be a bug.

I’m on an OLD version. 3.2.1 We are getting ready to talk to Best Practical for help with an
upgrade actually :stuck_out_tongue: we just don’t have the bodies to do it ourselves right now.

Yes, that is quite old

  1. log into RT 3.2.1
  2. create a search and run it(Found X tickets)
  3. click on a ticket in the search results
  4. click on Show Results

On 3.2.1, this results in a blank page with Found X tickets at the top… so it knows how many

That doesn’t break on a local 3.8, and I don’t recall it failing on
3.4 or 3.6, so hopefully it’ll be resolved in your upgrade

-kevin