Installing RT 4.0.5 on Ubuntu 10.04

Hi RT Users;

I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was
installed via the package manager and 3.6.5 it the newest version
available within the package manager. I would like to upgrade RT so
moving to 4.0.5, the latest version, seems like the most optimal
choice to me. I must keep all existing data though, otherwise it would
be a pointless exercise for me.

So my questions to you knowledgeable folks are as follows;

Can 3.6.5 on Ubuntu 8.04 be updated to 4.0.5? I assume it would be
best to set up a new instance of RT and I have an Ubuntu Server 10.04
box to hand so I could install 4.0.5 there. Once done, can the data
from 3.6.4 be migrated across so I can continue as normal?

Also, I can’t find any good reference on line to people running 4.0.5
on Ubuntu Server 10.04 (and the Wiki is out dated), is anyone doing
this? Did you compile from source? Looking at my package manager 3.8
is the available version.

Many thanks for your time all.

James.

Hi RT Users;

I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was
installed via the package manager and 3.6.5 it the newest version
available within the package manager. I would like to upgrade RT so
moving to 4.0.5, the latest version, seems like the most optimal
choice to me. I must keep all existing data though, otherwise it would
be a pointless exercise for me.

So my questions to you knowledgeable folks are as follows;

Can 3.6.5 on Ubuntu 8.04 be updated to 4.0.5? I assume it would be
best to set up a new instance of RT and I have an Ubuntu Server 10.04
box to hand so I could install 4.0.5 there. Once done, can the data
from 3.6.4 be migrated across so I can continue as normal?

Yes. It can. You install 4.0.x. Replace new empty DB with your old data. Perform
all upgrading steps following regular RT’s documentation, but keep in mind
that paths and a few things are different from vanilla RT.

Dominic may have some comments. I’m not sure if .deb package preserve
etc/upgrade dir somewhere in the system.

Also, I can’t find any good reference on line to people running 4.0.5
on Ubuntu Server 10.04 (and the Wiki is out dated), is anyone doing
this? Did you compile from source? Looking at my package manager 3.8
is the available version.

Yes. People run recent versions from packages on Ubuntu. It was discussed
a few days ago with references from maintainer of deb packages.

Many thanks for your time all.

James.

Best regards, Ruslan.

I’ve exactly this scenario and have for months been trying to find the
time to do pretty much exactly this.

I’m on 6.8.4 and was going to move to 4.0.4. Now it’s 4.0.5 and I’m
still running 3.8.4 because everything has to be done in ‘one fell
swoop’. I did manage to get the data migrated into 4.0.4 and working at
one point but I have custom statuses and have not yet managed to
understand the new ‘Life Cycle’ set up. So close and yet so far. I had
to turn 3.8.4 back on before I could complete the 4.0.4.

This is not a critical upgrade for us but would be nice. I get a lot of
flack from programmers and management about the UI and usability,
especially HTML formatting and bloated tickets with responses on each
post. Management insist that we keep the full thread of a conversation
in every email so RT rapidly gets loaded with repeated information. I’m
keen to see how 4.0.5 with it’s Google style conversation display works.

After a break of several months I had another crack at this yesterday
and may yet get this done. If I do I’d be more that happy to share my
notes with you.On 12-05-17 05:31 AM, Ruslan Zakirov wrote:

On Thu, May 17, 2012 at 1:05 PM, James Bensleyjwbensley@gmail.com wrote:

Hi RT Users;

I have RT 3.6.5 installed on an Ubuntu Server 8.04 box. It was
installed via the package manager and 3.6.5 it the newest version
available within the package manager. I would like to upgrade RT so
moving to 4.0.5, the latest version, seems like the most optimal
choice to me. I must keep all existing data though, otherwise it would
be a pointless exercise for me.

So my questions to you knowledgeable folks are as follows;

Can 3.6.5 on Ubuntu 8.04 be updated to 4.0.5? I assume it would be
best to set up a new instance of RT and I have an Ubuntu Server 10.04
box to hand so I could install 4.0.5 there. Once done, can the data
from 3.6.4 be migrated across so I can continue as normal?
Yes. It can. You install 4.0.x. Replace new empty DB with your old data. Perform
all upgrading steps following regular RT’s documentation, but keep in mind
that paths and a few things are different from vanilla RT.

Dominic may have some comments. I’m not sure if .deb package preserve
etc/upgrade dir somewhere in the system.

Also, I can’t find any good reference on line to people running 4.0.5
on Ubuntu Server 10.04 (and the Wiki is out dated), is anyone doing
this? Did you compile from source? Looking at my package manager 3.8
is the available version.
Yes. People run recent versions from packages on Ubuntu. It was discussed
a few days ago with references from maintainer of deb packages.

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Many thanks for your time all.

James.