Installation problem - <make initialize-database>

I’m having trouble initializing my rt3 database. Here’s
what I get:

make initialize-database
/var/local/bin/perl //var/rt3/sbin/rt-setup-database --action init --dba
root --prompt-for-dba-password
In order to create a new database and grant RT access to that database,
this script needs to connect to your mysql instance on localhost as root.
Please specify that user’s database password below. If the user has no database
password, just press return.

Password: Now creating a database for RT.
Creating mysql database rt3.
Now populating database schema.
Creating database schema.
schema sucessfully inserted
Now inserting database ACLs
Now inserting RT core system objects
Checking for existing system user…not found. This appears to be a new
Creating system user…done.
Now inserting RT data
Creating Superuser ACL…Creating groups…
Creating users…unix dgram connect: Socket operation on non-socket at
/var/local/perl/lib/site_perl/5.8.1/Log/Dispatch/ line 77
unix dgram connect: Socket operation on non-socket at
/var/local/perl/lib/site_perl/5.8.1/Log/Dispatch/ line 77
no connection to syslog available at
/var/local/perl/lib/site_perl/5.8.1/Log/Dispatch/ line 77
*** Error code 95
make: Fatal error: Command failed for target `initialize-database’

Thanks for any help,
Steve Turner

I’ve solved this (or at least found a work-around), so just in case someone
else encounters it:

I customized (in etc) including disabling LogToSysLog
and enabling LogToFile, and copied it to
I also copied these files back to my temp rt install etc directory. I’m
not sure which of these files is used when doing make-initialize-database.

This solution is based on a couple of threads I belatedly found: and


At 12:30 PM 11/4/2003 -0500, Stephen Turner wrote: