Install help

RT Users
1

I looked through the list archives, but couldn’t find anything
specific to my installation problem.

I’ve reached the point of installing dependencies and the the install
process stops during install of the www::mechanize module with errors
regarding an old version of LWP::UserAgent. In trying to install the
libwww-perl module, it says I need a more recent version of
html::parser. I then installed the most recent version of that module
available from CPAN, and tried the libwww-perl install again, but get
the same error that my installed version of html::parser is too old -
though the version number that it reports as installed is not the new
version that I installed.

I’m a linux and perl newbie, any help is appreciated.

Also, can someone point me towards the faq for this list, I haven’t
been able to track it down.

Thanks,
Johh

Portage Bay Solutions, Inc. mailto:john@portagebay.com
Database Programming and Training Services (206) 542-4656
http://www.portagebay.com

2

John Newhoff wrote:

I looked through the list archives, but couldn’t find anything
specific to my installation problem.

I’ve reached the point of installing dependencies and the the install
process stops during install of the www::mechanize module with errors
regarding an old version of LWP::UserAgent. In trying to install the
libwww-perl module, it says I need a more recent version of
html::parser. I then installed the most recent version of that module
available from CPAN, and tried the libwww-perl install again, but get
the same error that my installed version of html::parser is too old -
though the version number that it reports as installed is not the new
version that I installed.

This command:
$ perl -MHTML::Parser -e ‘print $INC{“HTML/Parser.pm”}.“\n”;’
will show you the file from which perl is loading HTML::Parser.

Perhaps the old version is before the new version in the Perl include path.
Look at the last section of perl -v to see what the include path is.

Max.

3

Hi. I’ve just installed the Windows OS distribution of RT,
rt-3.0.12.exe, on XP sp2, and am getting the following error:
Initializing data, please wait…
Registering data level 2004083101…
Performing upgrade (you can safely ignore ACL, User and Queue
errors)…
SANITY CHECK FAILED! YOU DO NOT HAVE A QUEUE NAMED ‘___Approvals’! BAD
USER! NO COOKIE!
Anyone seen this and can point me to a solution? I can then bring up
the login page but have no idea what user has administrative rights.
Have I missed a step in the Windows install?

Thanks!

Bill Chever

4

As mentioned in the message, you can ignore the queue error.

Check the README for the default admin login info.

Bill Chever wrote: