Insert field values in correspondence/comments?

RT Users
1

I’d like to bulk update tickets and include the value of a field or
custom field in each one. For example:

Bulk updating X tickets. Each ticket has a Custom Field called
"Activation Code". I write a single reply that goes to each selected
ticket and wherever I include ‘CF.{Activation Code}’ it inserts the
value of that field from each ticket. Basically a mail merge.

Is this possible?

thanks,
Josh

2

I’d like to bulk update tickets and include the value of a field or custom
field in each one. For example:

Bulk updating X tickets. Each ticket has a Custom Field called “Activation
Code”. I write a single reply that goes to each selected ticket and
wherever I include ‘CF.{Activation Code}’ it inserts the value of that field
from each ticket. Basically a mail merge.

Is this possible?

Not from RT’s Bulk Update page, since the correspond box doesn’t
accept templates.

Could be done with Scrips, or rt-crontool and a custom template.

-kevin